# Turn your Amadeus queues into an API

> Read the PNRs waiting in your Amadeus queues, look up a PNR or refund a ticket in Selling Platform Connect with one API call each. A workflow can read your queues before the office opens and email you every PNR that arrived overnight.

Page: https://fous.com/automate/amadeus-selling-platform-connect
Updated: 2026-11-12

Works with your own Amadeus Selling Platform Connect account. Fous is an independent product.

## What you can build on Selling Platform Connect

### Read the PNRs in a queue

Starts the queue and category you name, reads each PNR or message in turn, then leaves the queue without changing anything.

- Takes: Queue number, category (optional)
- Returns: Record locator, passenger names, flight segments, queue message, position in the queue

### List the active queues

Displays the active queues in your office with QT and reads which queues and categories hold PNRs, and how many.

- Takes: Nothing
- Returns: Queue number, category, number of items

### Get a PNR by record locator

Retrieves one PNR and reads its passengers, flight segments, ticket numbers and remarks.

- Takes: Record locator
- Returns: Passenger names, flight segments, segment status, ticket numbers, ticketing arrangement, remarks

### Refund a ticket with Ticket Changer

Opens the PNR, runs Amadeus Ticket Changer Refund on the ticket you name, and confirms the refund.

- Takes: Record locator, ticket number
- Returns: Ticket number, refund amount, currency, penalty, refund status

## Automate Selling Platform Connect with a workflow

A [workflow](/product/workflows) runs your methods as one process, with nobody at the screen. A schedule or a call from your own system starts it, the steps run in order, and the result arrives in your inbox or in the systems you already use.

### Overnight PNRs in your queues, before the office opens

Starts: Every weekday at 6:30, in your office's time zone

1. List the active queues and keep the queues and categories that hold items.
2. For each of them, read the PNRs in the queue.
3. Keep the PNRs that were not in that queue on the last run.
4. Email you the list, one section per queue, with record locator, passengers and queue message.

### Schedule changes from one queue, posted to your team

Starts: Every hour on weekdays, in your office's time zone

1. Read the PNRs in the queue and category you use for schedule changes.
2. Keep the PNRs that were not there on the last run.
3. Have an AI step write one line per PNR from its flight segments, segment status and queue message.
4. Post each PNR, with the line, to your Slack or mid-office webhook.

You can run a workflow by hand on every plan, Free included. Schedules and webhook triggers come with the paid plans, from $29 a month.

## Once built, one call from your code

Once you have built a [method](/product/methods), it is one POST to /v1/runs from your backend, or a tool an AI agent calls over MCP. This is what “Read the PNRs in a queue” would look like.

Example request:

```
curl https://api.fous.com/v1/runs \
  -H "Authorization: Bearer $FOUS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "method": "sellingplatformconnect.amadeus.com/read_queue_pnrs",
    "input": {
      "queue": 12,
      "category": 0
    }
  }'
```

Example response:

```
{
  "status": "completed",
  "data": {
    "queue": 12,
    "category": 0,
    "items": [
      {
        "position": 1,
        "record_locator": "K7Q2LM",
        "passengers": [
          "SMITH/ANNA MS"
        ],
        "segments": [
          "Northwind Air 214, 2026-12-03, FRA to JFK, HK"
        ],
        "queue_message": "Acme Travel booking for the Globex sales team"
      }
    ],
    "count": 1
  }
}
```

An example with invented data, not a ready-made endpoint. The method exists in your organization once you build it, and its name, inputs and fields follow your request.

## Selling Platform Connect’s own options

Amadeus does not publish an API for Selling Platform Connect itself. It offers Amadeus Web Services, over 500 web services over SOAP, XML or http, through its sales team, and says its Enterprise APIs remain fully available. The Productivity Suite and Amadeus Robotics automate workflows, PNR checks and queue sorting. Prices and terms are not published.

| Option | What it covers | What it takes |
| --- | --- | --- |
| Amadeus Web Services | Over 500 web services that connect your own applications to Amadeus features, Ticket Changer included. | Contact Amadeus sales. SOAP, XML or http. Prices and requirements are not published. |
| Selling Platform Connect Productivity Suite | Smart Flows for predefined workflows, Quality Monitor for PNR checks, Smart Trigger for standard processes. | Rules defined by your Office Administrator. Bought through Amadeus sales; price not published. |
| Amadeus Robotics | Auto-Queue Sorting moves PNRs into output queues by your business rules; Auto-Queue 1 Cleaner works Queue 1. | Configured to your business rules. Price not published. |
| Selling Platform Connect by hand | Queues worked one PNR at a time with QS, QD, QN and QF, bookings, and Ticket Changer reissues and refunds. | A Selling Platform Connect user in your agency's Amadeus office. |

Read on November 12, 2026: [Amadeus Web Services](https://amadeus.com/en/travel-sellers/products/web-services), [Selling Platform Connect Productivity Suite](https://amadeus.com/en/travel-sellers/products/selling-platform-connect-productivity-suite), [Statement regarding the Amadeus for Developers portal](https://amadeus.com/en/industry-messaging/statement-regarding-amadeus-for-developers-portal).

## Signing in to Selling Platform Connect

With Fous you sign in once through Selling Platform Connect's own sign-in with your own Amadeus user, and a method reads and does only what that user can. The login is sealed with AES-256, code and AI agents never see it, and an expired session is signed back in.

## Worth knowing

- **A queue shows one PNR at a time**: QS starts a queue and displays its first PNR or message. QD moves it to the bottom, QN removes it, QF ends the transaction and removes it, and QI exits without saving, so a read method ends with QI.
- **Refunds and reissues go through Ticket Changer**: Amadeus Ticket Changer Reissue, Refund and Involuntary are available in Selling Platform Connect, and the same products are offered through Amadeus Web Services.
- **Quality Monitor applies to write methods**: If your office uses Quality Monitor, it checks PNR data against rules your Office Administrator defines and shows warnings, so a write method meets the same checks as an agent does.
- **Queue sorting can already be automated**: If Amadeus Robotics sorts your incoming confirmations, cancellations and schedule changes into output queues, read those output queues rather than Queue 1.

## More in Travel and hospitality

- [IATA BSPlink](https://fous.com/automate/iata-bsplink.md)
- [My ARC](https://fous.com/automate/my-arc.md)
- [Travelport Smartpoint](https://fous.com/automate/travelport-smartpoint.md)
- [Alloggiati Web](https://fous.com/automate/alloggiati-web.md)
- [SES.Hospedajes](https://fous.com/automate/ses-hospedajes.md)
- [Cvent Supplier Network](https://fous.com/automate/cvent-supplier-network.md)
- [Agoda YCS](https://fous.com/automate/agoda-ycs.md)
- [Booking.com Extranet](https://fous.com/automate/booking-com-extranet.md)
- [Expedia Partner Central](https://fous.com/automate/expedia-partner-central.md)
- [Trip.com eBooking](https://fous.com/automate/trip-com-ebooking.md)
- [Tripadvisor Management Centre](https://fous.com/automate/tripadvisor-management-centre.md)
- [Airbnb hosting dashboard](https://fous.com/automate/airbnb-hosting-dashboard.md)
- [GetYourGuide Supplier Portal](https://fous.com/automate/getyourguide-supplier-portal.md)
- [Viator Supplier Center](https://fous.com/automate/viator-supplier-center.md)

Other industries: [Simplificación Registral](/automate/simplificacion-registral), [GDRFA Dubai Smart Services](/automate/gdrfa-dubai-smart-services), [Road Transport Posting Declaration Portal](/automate/road-transport-posting-declaration-portal), [Planning Portal](/automate/planning-portal), [USA North 811](/automate/usa-north-811), [Uniform Collateral Data Portal](/automate/uniform-collateral-data-portal).

## Frequently asked questions

### Does Amadeus Selling Platform Connect have an API?

Not for Selling Platform Connect itself. Amadeus offers Amadeus Web Services, over 500 web services over SOAP, XML or http, through its sales team, and says its Enterprise APIs remain fully available. Access terms and prices are not published.

### Can I automate work on Amadeus queues?

Yes. Amadeus Robotics offers Auto-Queue Sorting and Auto-Queue 1 Cleaner, which sort PNRs into output queues by your business rules. With Fous you can build a method that reads a queue without removing anything, and a workflow that runs it on a schedule and emails you or posts to your webhook.

### Can Amadeus ticket refunds be automated?

Amadeus Ticket Changer Refund automates refunds for voluntary cancellations, in Selling Platform Connect and through Amadeus Web Services. With Fous you can build a write method that runs it for a record locator and ticket number you give and returns the refund amount.

### Is Fous affiliated with Amadeus?

No. Fous is an independent product. You use it with your own Selling Platform Connect account, and a method reads and does only what that account can.

Fous is an independent product: it is not affiliated with, endorsed by or sponsored by the operator of Amadeus Selling Platform Connect (Amadeus). The name is used only to say which system this page is about. Something here wrong or out of date? Write to legal@fous.com.