# Get your Aviva Broker claims and statements as JSON

> Track your claims, read your Aviva Broker Collections statement and list your e-Documents with one API call each. A workflow can check claims every morning and post new statement items to your accounts system.

Page: https://fous.com/automate/aviva-broker
Updated: 2026-11-12

Works with your own Aviva Broker account. Fous is an independent product.

## What you can build on Aviva Broker

### Track your claims

Reads the existing claims you track through Claims in My Services, with each claim's status, cause and cost.

- Takes: Client name or claim reference (optional)
- Returns: Claim reference, client, policy number, cause, status, cost to date

### Read your Collections statement

Reads the Statement View page in Aviva Broker Collections: your account and payment activity with Aviva, and your credit controller.

- Takes: Statement site (optional)
- Returns: Client, policy number, transaction, amount, due date, payment status, credit controller

### List e-Documents for a client

Reads e-Documents in My Services for one client or policy and lists the documents issued, without downloading them.

- Takes: Client name or policy number
- Returns: Document name, client, policy number, issue date

### Make a mid-term change in Fast Trade

Opens a client's policy in Fast Trade, makes the mid-term change you describe and returns the revised premium and the documents issued.

- Takes: Policy number, change, effective date
- Returns: Policy number, change, effective date, additional or return premium, documents issued

## Automate Aviva Broker with a workflow

A [workflow](/product/workflows) runs your methods as one process, with nobody at the screen. A schedule or a call from your own system starts it, the steps run in order, and the result arrives in your inbox or in the systems you already use.

### Morning claims check for your clients

Starts: Every weekday at 8:00

1. For each client you name, track the claims in Claims.
2. Keep the claims whose status or cost changed since the last run.
3. Email you the list, with claim reference, client, status and cost to date.

### New Collections statement items, to your accounts system

Starts: Every weekday at 9:00

1. Read the Statement View page in Aviva Broker Collections.
2. Keep the items that were not there on the last run.
3. Post client, policy number, transaction, amount and due date to your accounts system's webhook.

### New e-Documents for each client, weekly

Starts: Every Monday at 7:30

1. For each client you name, list the documents in e-Documents.
2. Keep the documents not there on the last run.
3. Email you one list, grouped by client, with document name, policy number and issue date.

You can run a workflow by hand on every plan, Free included. Schedules and webhook triggers come with the paid plans, from $29 a month.

## Once built, one call from your code

Once you have built a [method](/product/methods), it is one POST to /v1/runs from your backend, or a tool an AI agent calls over MCP. This is what “Track your claims” would look like.

Example request:

```
curl https://api.fous.com/v1/runs \
  -H "Authorization: Bearer $FOUS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "method": "connect.avivab2b.co.uk/track_claims",
    "input": {
      "client": "Northwind Bakery Ltd"
    }
  }'
```

Example response:

```
{
  "status": "completed",
  "data": {
    "client": "Northwind Bakery Ltd",
    "claims": [
      {
        "claim_reference": "CLM-0004817",
        "policy_number": "SME-7730142",
        "cause": "Escape of water",
        "status": "Open",
        "cost_to_date": 4250,
        "currency": "GBP"
      }
    ],
    "count": 1
  }
}
```

An example with invented data, not a ready-made endpoint. The method exists in your organization once you build it, and its name, inputs and fields follow your request.

## Aviva Broker’s own options

Aviva's broker site describes no API for broker firms. Its integrated route is trading a number of Commercial and Specialty Lines products from your software house through Acturis eTrade. Otherwise you use the site itself: Fast Trade for quotes, mid-term changes and renewals, Aviva Broker Collections for your account, and the claims self-service.

| Option | What it covers | What it takes |
| --- | --- | --- |
| Acturis eTrade | Trading a number of Aviva's Commercial and Specialty Lines products from inside Acturis. | Registering your brokerage on iMarket with your Aviva commercial agency number, then asking Acturis for access. Activations are generally processed monthly. |
| Aviva Broker Collections | Your account and payment activity with Aviva, updated daily, plus card payments and Direct Debits for your clients. | Your Aviva Broker account. Another statement site is requested from Aviva's Collections team. |
| Aviva Broker by hand | Fast Trade from quote to purchase, mid-term changes and renewal, plus Search Clients, Claims and e-Documents in My Services. | An online account registered with your email address. The site is for UK GI brokers only. |

Read on November 12, 2026: [Placing business via Acturis eTrade](https://connect.avivab2b.co.uk/broker/support/online-services/integrated-trading/), [How to get access to Acturis eTrade](https://static.aviva.io/content/dam/document-library/broker/register_acturis_etrade.pdf), [Online services](https://connect.avivab2b.co.uk/broker/support/online-services/).

## Signing in to Aviva Broker

Aviva Broker signs you in with the email address you registered your account with and a password, and its FAQ has a section on two-step verification. With Fous you sign in once through Aviva Broker's own sign-in with your own account. The login is sealed with AES-256, never returned by the API or written to logs, and code and AI agents never see it.

## Worth knowing

- **Collections is updated daily**: Aviva Broker Collections is updated once a day, so a workflow that reads the Statement View page needs to run only once a day. Your credit controller's contact details are on that page.
- **Acturis access follows your agency number**: Acturis eTrade needs your Aviva commercial agency number, which usually starts with 50 or 51 followed by one or two letters. Commercial product activations are generally processed monthly.
- **Not every risk fits Fast Trade**: Fast Trade carries Aviva's digitally traded small business products. Risks that do not fit the online criteria go to Mid-Market, which has its own self-service tools for tracking new business quotes.
- **Live Chat keeps office hours**: Fast Trade's Live Chat runs Monday to Friday, 9am to 5pm, including bank holidays.

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## Frequently asked questions

### Does Aviva Broker have an API?

Not for broker firms, as far as Aviva's broker site describes. Its integrated route is trading a number of Commercial and Specialty Lines products from Acturis eTrade. Otherwise you use Fast Trade, Aviva Broker Collections and the claims self-service in the browser.

### How do I trade Aviva products from Acturis?

Register your brokerage on iMarket, select Aviva and enter your Aviva commercial agency number, then ask Acturis for access through its helpdesk portal. Commercial and Specialty Lines products are then requested, and activations are generally processed monthly.

### How often is Aviva Broker Collections updated?

Daily. Aviva Broker Collections shows your account and payment activity with Aviva in one place, and lets you take card payments or set up Direct Debits for your clients. For more statement sites, you contact Aviva's Collections team.

### What can I do in Fast Trade?

The full cycle for a client's policy: a quote, purchase, mid-term changes and renewal, with documents issued straight away. It also has Live Chat, a Client Dashboard that summarises a client's portfolio and a tool that flags possible underinsurance on property products.

### Is Fous affiliated with Aviva?

No. Fous is an independent product. You use it with your own Aviva Broker account, and a method reads and does only what that account can.

Fous is an independent product: it is not affiliated with, endorsed by or sponsored by the operator of Aviva Broker (Aviva). The name is used only to say which system this page is about. Something here wrong or out of date? Write to legal@fous.com.