# Turn Citizens PolicyCenter and myAgency into an API > Read the Prior Loss tab of an application, the mortgagee and payor on a policy, and your agency's appointments in myAgency with one API call each. Or have a workflow check your myAgency roster every Monday and email you who changed. Page: https://fous.com/automate/citizens-policycenter-and-myagency Updated: 2026-11-12 Works with your own Citizens PolicyCenter and myAgency account. Fous is an independent product. ## What you can build on Citizens ### Read the Prior Loss tab of an application Opens an application in PolicyCenter and reads the loss history on its Prior Loss tab, and whether each loss was accepted or edited. - Takes: Submission number - Returns: Submission number, named insured, property address, each loss with date, cause, amount, accepted or edited, and whether proof of repair is needed ### Get the mortgagee and payor on a policy Opens a policy in PolicyCenter and reads who is listed as mortgagee and who is set as the payor. - Takes: Policy number - Returns: Policy number, named insured, mortgagee name, loan number, mortgagee address, payor ### List your agents and appointments in myAgency Opens myAgency from the My Systems menu and reads the agents and licensed customer representatives appointed for your agency. - Takes: Nothing - Returns: Name, role, DFS license number, appointment status, email ### Update the mortgagee or payor on a policy Adds, updates or removes the mortgagee on a PolicyCenter policy and sets the payor, then returns the policy as it now stands. - Takes: Policy number, add, update or remove, mortgagee name, loan number, address, payor - Returns: Policy number, mortgagee name, loan number, payor, transaction status ## Automate Citizens with a workflow A [workflow](/product/workflows) runs your methods as one process, with nobody at the screen. A schedule or a call from your own system starts it, the steps run in order, and the result arrives in your inbox or in the systems you already use. ### Weekly myAgency roster check Starts: Every Monday at 8:00 1. List the agents and licensed customer representatives in myAgency. 2. Keep the people who are new, gone or changed in status since the last run. 3. Email you the changes, with name, role, DFS license number and appointment status. ### Mortgagee and payor details for your management system Starts: When your system calls the workflow's webhook with a list of policy numbers 1. For each policy number, get the mortgagee and payor from PolicyCenter. 2. Keep the policies whose mortgagee or payor changed since the last run. 3. Post policy number, mortgagee name, loan number and payor to your system's webhook. ### Prior losses summary before an application is submitted Starts: When your system calls the workflow's webhook with submission numbers 1. For each submission number, read the Prior Loss tab in PolicyCenter. 2. Keep the losses that need proof-of-repair documentation. 3. Summarize them per named insured and email you the submission number, loss date, cause and amount. You can run a workflow by hand on every plan, Free included. Schedules and webhook triggers come with the paid plans, from $29 a month. ## Once built, one call from your code Once you have built a [method](/product/methods), it is one POST to /v1/runs from your backend, or a tool an AI agent calls over MCP. This is what “Read the Prior Loss tab of an application” would look like. Example request: ``` curl https://api.fous.com/v1/runs \ -H "Authorization: Bearer $FOUS_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "method": "policy.citizensfla.com/read_prior_loss_tab", "input": { "submission_number": "0004817263" } }' ``` Example response: ``` { "status": "completed", "data": { "submission_number": "0004817263", "named_insured": "Globex Properties LLC", "property_address": "1420 Harbor View Dr, Sarasota, FL 34236", "losses": [ { "date_of_loss": "2023-09-28", "cause": "Wind", "amount": 18450, "status": "Accepted", "proof_of_repair_needed": true } ] } } ``` An example with invented data, not a ready-made endpoint. The method exists in your organization once you build it, and its name, inputs and fields follow your request. ## Citizens’s own options Citizens publishes no API for agents. Policy data can reach your agency management system by IVANS download, which you sign up for with your FEIN and Citizens Agency ID for a monthly fee of $18.95. Quotes, applications, policy changes and appointments are done in PolicyCenter and myAgency. | Option | What it covers | What it takes | | --- | --- | --- | | IVANS download | Citizens' policy data delivered into your agency management system. | Sign-up with your FEIN, Citizens Agency ID and management system vendor. A monthly fee of $18.95. | | PolicyCenter and myAgency by hand | Quick quotes, full applications, the Prior Loss tab, mortgagee and payor changes, online payments, and agent appointments. | An appointed agent's account, signed in with your email, password and an emailed verification code. | Read on November 12, 2026: [Citizens IVANS download sign-up](https://ice.ivansinsurance.com/citizens/), [Citizens Agencies page](https://www.citizensfla.com/agents), [New enhanced login for Citizens' Agents website](https://www.citizensfla.com/-/20251016-new-enhanced-login-for-citizens-agents-website). ## Signing in to Citizens Citizens signs you in with the email address registered in myAgency and your PolicyCenter password, then a verification code sent to that email. The My Systems menu then opens PolicyCenter and myAgency without signing in again. With Fous you sign in once through Citizens' own sign-in with your own account: the login is sealed with AES-256, the emailed code is handled, and an expired session is signed back in. ## Worth knowing - **Your myAgency email is your user name**: Since the enhanced login, you sign in with the email address registered with Citizens, as reflected in myAgency, not an old username. Keep that email current in myAgency. - **Loss history needs the applicant's permission**: PolicyCenter asks you to confirm the applicant's permission for a loss history report, and Citizens cannot process the application without it. Some prior losses need proof-of-repair documentation uploaded before you submit. - **Who gets the mortgage invoice**: When a lien holder or mortgage company is the payor, Citizens sends it the invoice at new-business binding and after premium-bearing midterm changes. Agents still send the billing invoice to the title company for home closings. - **Only principals request appointments**: In myAgency only agency principals can request agency and agent appointments, each agent carries a $125 appointment fee, and myAgency requires Google Chrome. ## More in Insurance - [Allianz Maklerportal](https://fous.com/automate/allianz-maklerportal.md) - [Aviva Broker](https://fous.com/automate/aviva-broker.md) - [AXA Connect](https://fous.com/automate/axa-connect.md) - [PPL](https://fous.com/automate/ppl.md) - [Navigate](https://fous.com/automate/navigate.md) - [HealthSherpa](https://fous.com/automate/healthsherpa.md) - [Covered California Enroller Portal](https://fous.com/automate/covered-california-enroller-portal.md) - [HealthCare.gov for agents and brokers](https://fous.com/automate/healthcare-gov-for-agents-and-brokers.md) - [HealthEquity employer portal](https://fous.com/automate/healthequity-employer-portal.md) - [Optum Financial employer portal](https://fous.com/automate/optum-financial-employer-portal.md) - [WEX Benefits employer portal](https://fous.com/automate/wex-benefits-employer-portal.md) - [NIPR](https://fous.com/automate/nipr.md) - [Aflac Business Services](https://fous.com/automate/aflac-business-services.md) - [National General agent portal](https://fous.com/automate/national-general-agent-portal.md) - [Travelers for Agents](https://fous.com/automate/travelers-for-agents.md) - [Nationwide Agent Center](https://fous.com/automate/nationwide-agent-center.md) - [The Hartford EBC](https://fous.com/automate/the-hartford-ebc.md) Other industries: [PACER](/automate/pacer), [e-SkyCargo](/automate/e-skycargo), [Fidelity Plan Sponsor WebStation](/automate/fidelity-plan-sponsor-webstation), [PierPASS](/automate/pierpass), [WEX fleet card portal](/automate/wex-fleet-card-portal), [Exostar](/automate/exostar). ## Frequently asked questions ### Does Citizens have an API? Not for agents, in what Citizens publishes. Policy data can reach your agency management system through IVANS download for a monthly fee of $18.95, and the rest of the work is done in PolicyCenter and myAgency. With Fous you can build your own methods on top of your PolicyCenter account. ### How do I get Citizens policy data into my agency management system? Sign up for IVANS download on Citizens' IVANS page. You need your FEIN, your Citizens Agency ID, your management system's vendor name and platform, and your IVANS account if you already have one. The page lists a monthly fee of $18.95. ### How do I sign in to PolicyCenter now? Use the email address registered with Citizens and your PolicyCenter password, then enter the verification code Citizens emails you. Select PolicyCenter from the My Systems menu on the Agents site, or go to policy.citizensfla.com. ### Who can appoint agents in myAgency? Only the agency principal can request agency and agent appointments. Staff who write or service Citizens business are appointed through myAgency, licensed customer representatives are credentialed there, and each agent's $125 appointment fee is paid before approval. ### Is Fous affiliated with Citizens Property Insurance Corporation? No. Fous is an independent product. You use it with your own Citizens agent account, and a method reads and does only what that account can. Fous is an independent product: it is not affiliated with, endorsed by or sponsored by the operator of Citizens PolicyCenter and myAgency (Citizens Property Insurance Corporation). The name is used only to say which system this page is about. Something here wrong or out of date? Write to legal@fous.com.