# Turn the Collins Aerospace Customer Portal into an API

> Build methods that read repair orders, Quote Ready quotes, spares orders and part prices from the Collins Aerospace Customer Portal, one API call each. A workflow can list the Quote Ready repairs each morning and email you each quote price and days open.

Page: https://fous.com/automate/collins-aerospace-customer-portal
Updated: 2026-11-12

Works with your own Collins Aerospace Customer Portal account. Fous is an independent product.

## What you can build on the Customer Portal

### Get repair orders

Reads the Repairs Order History page, with a status filter and Advanced Filters for orders older than the default 60 days.

- Takes: Status (optional), PO, part or serial number (optional), order date range (optional)
- Returns: Repair order number, PO number, part, serial number, sales order number, status, scheduled or shipped date, tracking number, quote price, days open

### Get spares orders

Reads the Spares Order History page, filtered by PO, part, sales order number, business unit or order date range.

- Takes: PO, part or sales order number (optional), business unit (optional), order date range (optional)
- Returns: PO number, part, sales order number, business unit, status, scheduled or shipped date, tracking number

### Check part price and availability

Runs a Spare Parts Search for up to five part numbers and reads what it shows for each, including product notes such as a superseded part.

- Takes: Part numbers (up to five)
- Returns: Part number, description, business unit, condition, MOQ, UOM, lead time, availability, price, product notes

### Approve or reject a repair quote

Opens a Quote Ready repair order and selects Submit Approval or Reject Quote, after you have reviewed the quote.

- Takes: Repair order number, approve or reject
- Returns: Repair order number, PO number, quote price, decision, status

## Automate the Customer Portal with a workflow

A [workflow](/product/workflows) runs your methods as one process, with nobody at the screen. A schedule or a call from your own system starts it, the steps run in order, and the result arrives in your inbox or in the systems you already use.

### Repair quotes waiting for your approval

Starts: Every weekday at 7:00

1. Get the repair orders in On Hold-Customer Action status.
2. Keep the ones with a Quote Ready link.
3. Email you the list with repair order number, part, serial number, quote price and days open.

### Ship dates and tracking numbers for open orders

Starts: Every weekday at 16:00

1. Get the repair orders and the spare orders from the last 60 days.
2. Keep the orders whose status, scheduled or shipped date or tracking number changed since the last run.
3. Post each one to your ERP or maintenance system webhook.

### Weekly price and lead time check for your part list

Starts: Every Monday at 6:00

1. For each part number on your list, check price and availability in Spare Parts Search.
2. Keep the parts whose price, lead time or availability changed since the last run.
3. Email you the changes, with any product notes about superseded parts.

You can run a workflow by hand on every plan, Free included. Schedules and webhook triggers come with the paid plans, from $29 a month.

## Once built, one call from your code

Once you have built a [method](/product/methods), it is one POST to /v1/runs from your backend, or a tool an AI agent calls over MCP. This is what “Get repair orders” would look like.

Example request:

```
curl https://api.fous.com/v1/runs \
  -H "Authorization: Bearer $FOUS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "method": "customers.collinsaerospace.com/get_repair_orders",
    "input": {
      "status": "On Hold-Customer Action"
    }
  }'
```

Example response:

```
{
  "status": "completed",
  "data": {
    "orders": [
      {
        "repair_order_number": "RO-584120",
        "po_number": "ACME-77310",
        "part": "822-4410-002",
        "serial_number": "SN48213",
        "sales_order_number": "6031987",
        "status": "On Hold-Customer Action",
        "scheduled_or_shipped_date": null,
        "tracking_number": null,
        "quote_price": 4860,
        "quote_days_open": 6
      }
    ],
    "count": 1
  }
}
```

An example with invented data, not a ready-made endpoint. The method exists in your organization once you build it, and its name, inputs and fields follow your request.

## The Customer Portal’s own options

Collins describes no API, EDI or file interface for the Customer Portal in its public help pages and user guides. The portal itself lets you download order search results as CSV, download a list of your invoices and download or request price catalogs by business unit.

| Option | What it covers | What it takes |
| --- | --- | --- |
| CSV download of order history | Search results on the Repairs Order History and Spares Order History pages, with the columns you choose in Visible Columns. | A signed-in portal user who runs the search and downloads the file. |
| Price catalogs | Spares price catalogs for a Collins business unit, downloaded or requested from the Price Catalogs page. | A portal account. Request Catalog sends the request to that business unit. |
| The Customer Portal by hand | Repair and spares order status, Quote Ready approvals, part search, cart and checkout, invoices, account statements and technical publications. | A portal account with your company email address as User ID, and Duo multifactor authentication. |

Read on November 12, 2026: [Customer portal help and user guides](https://www.rtx.com/collinsaerospace/what-we-do/service-and-support/support/help/customer-portal-help), [Repairs order status and history (user guide)](https://prd-sc102-cdn.rtx.com/collinsaerospace/-/media/ca/support/help/portal-user-guides/check-order-status-history.pdf?rev=1a32392f869b4e31a859e80f1b65e033&rid=bbd2d3bcef004a9a8941bdeaa9c84a15&hash=5E552C4A4D8BB548E22EF55543D855A7), [Spares price catalog (user guide)](https://prd-sc102-cdn.rtx.com/collinsaerospace/-/media/ca/support/help/portal-user-guides/spares-price-catalogs.pdf?rev=5afbdaaaa4394f4ca32b0602c0619896&rid=bbd2d3bcef004a9a8941bdeaa9c84a15&hash=D3717D317F168E8EB20CDB3EFBE84866).

## Signing in to the Customer Portal

The Customer Portal signs you in with your company email address as User ID and a password, then Duo multifactor authentication, set up with the Duo Mobile app or, without a smartphone, a phone call to a landline. With Fous you sign in once through the portal's own sign-in with your own account, and the login is sealed with AES-256, never returned by the API or written to logs.

## Worth knowing

- **Order history shows 60 days by default**: Repairs Order History and Spares Order History show the past 60 days by order date. Older orders need Advanced Filters, so a method that reads them takes a date range.
- **Failed sign-ins need a manual reset**: Going over the limit of login attempts locks the account until it is reset by hand. An account's email address cannot be changed, and a disabled account cannot be reactivated: the user registers again.
- **Prices depend on your account setup**: When no price shows in Spare Parts Search, the business unit has to be added to your profile with Set Account. Unpriced parts show Request Quote, and some parts can only be ordered through a CSR.
- **Order documents are PDFs**: The Documents tab on an order's details page holds its documents as PDF. Your account statement may be split into sections, one for each Collins business you deal with.

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## Frequently asked questions

### Does the Collins Aerospace Customer Portal have an API?

Not one that Collins describes publicly. Its help pages and user guides cover the portal itself, which lets you download order search results as CSV, download your invoice list and download or request price catalogs by business unit. No API, EDI or file interface is described there.

### How do I find repair orders older than 60 days?

Use Advanced Filters on the Repairs Order History page. The page shows the past 60 days by order date, and Advanced Filters search by PO, part, serial number, sales order number, repair location and date range. The results download as CSV.

### How do I approve a Collins repair quote?

Filter Repairs Order History by Quote Ready under the On Hold-Customer Action status, open the Quote Ready link and choose Submit Approval or Reject Quote. Hovering over the link shows the quote price and how many days the quote has been open.

### Why does Spare Parts Search show no price?

The business unit for that part is probably not on your profile. Click Set Account to add it. If Set Account, Add to Cart or Request Quote do not show, Collins asks you to contact its customer portal support team.

### Is Fous affiliated with Collins Aerospace?

No. Fous is an independent product. You use it with your own Customer Portal account, and a method reads and does only what that account can.

Fous is an independent product: it is not affiliated with, endorsed by or sponsored by the operator of Collins Aerospace Customer Portal (Collins Aerospace (RTX)). The name is used only to say which system this page is about. Something here wrong or out of date? Write to legal@fous.com.