# Get your Deliveroo invoices and refunds through an API

> Read your weekly invoices, refunds and ratings and reviews from Deliveroo Partner Hub with one API call each. Or have a workflow check new refunds every morning and email you the ones you can still dispute.

Page: https://fous.com/automate/deliveroo-partner-hub
Updated: 2026-11-12

Works with your own Deliveroo Partner Hub account. Fous is an independent product.

## What you can build on Partner Hub

### Get weekly invoices

Reads one site's invoice summary on the Invoices page: revenue, Deliveroo commission, fees, rebates and payout for one Monday to Sunday week.

- Takes: Site, week (optional)
- Returns: Site, week, total revenue, commission, additional fees, rebates, payout, currency

### Get refunds

Reads the Refunds tab on the Sales page: each refunded order with its claim reason, customer feedback and refund details.

- Takes: Site, refunded since (optional)
- Returns: Order number, refund date, items, claim reason, customer feedback, refund amount

### Get ratings and reviews

Reads Ratings and Reviews for one site: each review and whether a reply is being checked, sent or not written yet.

- Takes: Site, since (optional)
- Returns: Review date, rating, review, tags, reply status

### Dispute a refund

Opens a refunded order in the Refunds tab, selects the items, picks a reason, attaches evidence and submits the dispute.

- Takes: Site, order number, items, reason, evidence photo (optional)
- Returns: Order number, items disputed, reason, dispute status

## Automate Partner Hub with a workflow

A [workflow](/product/workflows) runs your methods as one process, with nobody at the screen. A schedule or a call from your own system starts it, the steps run in order, and the result arrives in your inbox or in the systems you already use.

### New refunds you can still dispute

Starts: Every day at 10:00

1. For each site, get the refunds from the Refunds tab issued in the last 7 days.
2. Keep the refunds that were not there on the last run.
3. Email you each one with its order number, items, claim reason, customer feedback and amount.

### Weekly invoice totals, posted to your accounting system

Starts: Every Wednesday at 9:00

1. For each site, get last week's invoice summary.
2. Post revenue, commission, fees, rebates and payout for each site to your accounting webhook.

### Reviews waiting for a reply, every site

Starts: Every day at 8:00

1. For each site, get the ratings and reviews from the last 24 hours.
2. Keep the reviews with no reply.
3. Group them by what customers wrote about and email you the summary with each review.

You can run a workflow by hand on every plan, Free included. Schedules and webhook triggers come with the paid plans, from $29 a month.

## Once built, one call from your code

Once you have built a [method](/product/methods), it is one POST to /v1/runs from your backend, or a tool an AI agent calls over MCP. This is what “Get weekly invoices” would look like.

Example request:

```
curl https://api.fous.com/v1/runs \
  -H "Authorization: Bearer $FOUS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "method": "partner-hub.deliveroo.com/get_weekly_invoices",
    "input": {
      "site": "Acme Kitchen, Riverside",
      "week_start": "2026-11-02"
    }
  }'
```

Example response:

```
{
  "status": "completed",
  "data": {
    "site": "Acme Kitchen, Riverside",
    "period_start": "2026-11-02",
    "period_end": "2026-11-08",
    "total_revenue": 9846.5,
    "deliveroo_commission": 2461.63,
    "additional_fees": 118.4,
    "rebates": 36,
    "payout": 7302.47,
    "currency": "GBP"
  }
}
```

An example with invented data, not a ready-made endpoint. The method exists in your organization once you build it, and its name, inputs and fields follow your request.

## Partner Hub’s own options

Deliveroo's developer APIs cover orders, menus and site status for restaurants, and catalogue and picking for retailers. The API documentation names no API for invoices, refunds or reviews. Production credentials come after you pass every test scenario for your API suite and your contract is approved.

| Option | What it covers | What it takes |
| --- | --- | --- |
| Partner Platform APIs (Order, Menu, Site) | Orders with real-time webhooks, menu prices, stock and allergens, and open or closed status, opening hours and days off. | A Developer Portal account. Production credentials after passing all scenarios for your suite and an approved contract. |
| Retail Platform APIs (Catalogue, Picking) | A master catalogue of up to 30K items, and picking for incoming orders. | For grocery and retail partners. The same Developer Portal process for production credentials. |
| Weekly invoice emails | Your invoices, sent to you by email each week. | A Partner Hub account. |
| Partner Hub by hand | Invoices as PDF summary or CSV breakdown for up to 12 months, the Refunds and Refund disputes tabs, and Ratings and Reviews. | A Partner Hub user invited from Teams, with a role and the sites it can see. |

Read on November 12, 2026: [Deliveroo API documentation: introduction](https://api-docs.deliveroo.com/docs/introduction), [Deliveroo API credentials](https://api-docs.deliveroo.com/reference/credentials), [Invoices and payments](https://help.deliveroo.com/en/articles/2037435-invoices-and-payments).

## Signing in to Partner Hub

Partner Hub asks for your email address and password, with a Forgot your password? link that emails a reset link. Each user is invited from Teams with a role and the sites they can see. With Fous you sign in once through Partner Hub's own sign-in with your own account: the login is sealed with AES-256, and an expired session is signed back in.

## Worth knowing

- **Seven days to dispute a refund**: A dispute must be submitted within 7 days of the refund issue date. It is Under review, Approved or Rejected, and after a rejection you have 72 hours to reply to the decision email.
- **Invoices cover Monday to Sunday**: Payments are calculated weekly from the previous Monday to Sunday's orders, and invoices stay in Partner Hub for up to 12 months. The Credit Note column shows refund commission adjustments and does not change your payout.
- **Review replies are checked first**: A reply shows as being checked until Deliveroo sends it to the customer by email, and a sent reply cannot be edited. Only users with replying to reviews enabled can reply.
- **Access is set per site**: Each user sees only the sites chosen when they were invited from Teams. Give the account you sign in with access to every site a method or workflow should read.

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Other industries: [Banorte en su Empresa](/automate/banorte-en-su-empresa), [NextGear Capital Account Portal](/automate/nextgear-capital-account-portal), [KWSP i-Akaun (Majikan)](/automate/kwsp-i-akaun-majikan), [MCA21](/automate/mca21), [Cvent Supplier Network](/automate/cvent-supplier-network), [Declaración en Línea (F.931)](/automate/declaracion-en-linea-f-931).

## Frequently asked questions

### Does Deliveroo Partner Hub have an API?

Not for Partner Hub's invoices, refunds or reviews. Deliveroo's developer APIs cover orders, menus, site status and opening hours, and for retailers catalogue and picking. Production credentials need every test scenario for your suite passed and an approved contract.

### Where do I download Deliveroo invoices?

On the Invoices page in Partner Hub. Each invoice has a PDF summary with revenue, commission, fees, rebates and payout, and a CSV breakdown of every order, including cancelled, refunded and remade ones. Invoices stay available for up to 12 months and are also emailed weekly.

### How long do I have to dispute a Deliveroo refund?

7 days from the refund issue date. You select the items in the Refunds tab, choose a reason, attach evidence if you have it and submit, then follow it in Refund disputes. An approved dispute appears on your next payment statement and invoice.

### Do customers see my review replies in the Deliveroo app?

No. Replies are checked by Deliveroo and then sent to the customer by email, and customers cannot reply back. If you add a voucher, it shows on your invoice as Restaurant funded voucher promotion.

### Is Fous affiliated with Deliveroo?

No. Fous is an independent product. You use it with your own Partner Hub account, and a method reads and does only what that account can.

Fous is an independent product: it is not affiliated with, endorsed by or sponsored by the operator of Deliveroo Partner Hub (Deliveroo). The name is used only to say which system this page is about. Something here wrong or out of date? Write to legal@fous.com.