# Get your Payments Insider chargebacks through an API

> Read your chargebacks, retrieval requests, transactions and monthly statements from Elavon Payments Insider with one API call each. Or have a workflow read the Chargebacks report every weekday morning and email you the cases received since the last run.

Page: https://fous.com/automate/elavon-payments-insider
Updated: 2026-11-12

Works with your own Elavon Payments Insider account. Fous is an independent product.

## What you can build on Payments Insider

### Get chargebacks and retrieval requests

Runs the Chargebacks report under Reports, filtered by Received Date, and reads each row of the Details section with its case details.

- Takes: Received from, received to, card type (optional)
- Returns: Received date, case type, card type, card number (masked), amount, authorization code, documents on file

### Search transactions

Searches your transactions by date range or amount and reads the matching rows of the transaction report.

- Takes: Date from, date to, amount (optional)
- Returns: Transaction date, amount, card type, card number (masked), authorization code

### List monthly statements

Lists the monthly statements in Payments Insider for one MID, statement type and date range.

- Takes: MID, statement type (optional), date from, date to
- Returns: MID, statement type, statement month

### Upload a document and remedy a chargeback

Opens one case in the Chargebacks report, adds your document with Upload Document and selects Remedy Chargeback.

- Takes: Card number (last four), received date, amount, document
- Returns: Card number (masked), amount, documents on file, action taken

## Automate Payments Insider with a workflow

A [workflow](/product/workflows) runs your methods as one process, with nobody at the screen. A schedule or a call from your own system starts it, the steps run in order, and the result arrives in your inbox or in the systems you already use.

### New chargebacks and retrieval requests, each morning

Starts: Every weekday at 8:00

1. Get chargebacks and retrieval requests received in the last 7 days from the Chargebacks report.
2. Keep the cases that were not there on the last run.
3. Email you the list with received date, case type, card type, amount and authorization code.

### Yesterday's transactions, handed to accounting

Starts: Every weekday at 7:00

1. Search transactions for the previous day.
2. Have an AI step total the amounts by card type.
3. Post the totals and the transaction rows to your accounting system's webhook.

### Statement check for every MID

Starts: Every month on the 10th at 9:00

1. For each MID you name, list the statements for the previous month.
2. Keep the MIDs that have no statement for that month yet.
3. Email you the list of statements found and the MIDs still missing one.

You can run a workflow by hand on every plan, Free included. Schedules and webhook triggers come with the paid plans, from $29 a month.

## Once built, one call from your code

Once you have built a [method](/product/methods), it is one POST to /v1/runs from your backend, or a tool an AI agent calls over MCP. This is what “Get chargebacks and retrieval requests” would look like.

Example request:

```
curl https://api.fous.com/v1/runs \
  -H "Authorization: Bearer $FOUS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "method": "mypaymentsinsider.com/get_chargebacks",
    "input": {
      "received_from": "2026-11-02",
      "received_to": "2026-11-11"
    }
  }'
```

Example response:

```
{
  "status": "completed",
  "data": {
    "cases": [
      {
        "received_date": "2026-11-10",
        "case_type": "Chargeback",
        "card_type": "Visa",
        "card_number": "************4821",
        "amount": 248.6,
        "authorization_code": "08214C",
        "documents_on_file": []
      }
    ],
    "count": 1
  }
}
```

An example with invented data, not a ready-made endpoint. The method exists in your organization once you build it, and its name, inputs and fields follow your request.

## Payments Insider’s own options

Elavon's Payments Insider help centre documents reports that you run on screen and export, bookmarked reports that can run on a schedule and land in the Download Manager, and SFTP delivery for accounts set up with SFTP integration. It documents no API for these reports. Chargebacks are answered in the portal, and disputes can also be started with Elavon's Chargeback team.

| Option | What it covers | What it takes |
| --- | --- | --- |
| Export | Downloads a copy of a report you have run, such as Chargebacks, for your records. | A Payments Insider account. You run the report and select Export each time. |
| Recurring reports | A bookmarked set of report filters that runs on a schedule and appears in the Download Manager. Some reports cannot be recurring. | A Payments Insider account and a bookmarked report with the recurring box checked. |
| SFTP delivery | Sends a recurring report to your SFTP mailbox. | An account set up with SFTP integration. Elavon notes that not all accounts have access. |
| Payments Insider by hand | Reports such as Sales, Authorizations and Chargebacks, statements, transaction search and responses to chargebacks. | A Payments Insider username and password, registered for your account. |

Read on November 12, 2026: [How to Bookmark and Schedule Reports in Payments Insider](https://support.mypaymentsinsider.com/s/article/How-to-Bookmark-and-Schedule-Reports-in-Payments-Insider), [How to View and Respond to Chargeback Disputes in Payments Insider](https://support.mypaymentsinsider.com/s/article/How-to-View-and-Respond-to-Chargeback-Disputes-in-Payments-Insider), [Elavon frequently asked questions](https://www.elavon.com/resources/faq.html).

## Signing in to Payments Insider

Payments Insider signs you in with a username and password that you create when you register, and you can create employee accounts and manage their permissions. With Fous you sign in once through Payments Insider's own sign-in with your own account: the login is sealed with AES-256 and never returned by the API or written to logs.

## Worth knowing

- **Chargebacks live in the reports**: Cases are found under Reports, then Chargebacks, with Received Date as the default filter. Each Details row opens a panel with Remedy Chargeback, Accept Chargeback and Upload Document.
- **Accept Chargeback ends the dispute**: Accepting debits the amount from your bank account and returns it to the cardholder, and no more documents can be added. Remedy Chargeback needs documents supporting your case.
- **Bookmarks belong to one report type**: A bookmark saved under Sales does not show under Authorizations. A scheduled report appears in the Download Manager the next time it runs, and some reports cannot be scheduled.
- **Funding follows settlement**: Without faster funding, Elavon says deposits arrive 1 to 3 business days after you settle your transactions, and holidays or security reviews can delay them.

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## Frequently asked questions

### Does Elavon Payments Insider have an API?

Its help centre documents no API for its reports. What Elavon offers is Export on each report, bookmarked reports that run on a schedule into the Download Manager and, for accounts set up with SFTP integration, delivery of recurring reports to an SFTP mailbox.

### Where do I find my chargebacks in Payments Insider?

Select Reports in the left sidebar, then Chargebacks, set your filters and select Show Results. Received Date is the default filter. Open a Details row to see the transaction details, upload documents, remedy or accept the chargeback.

### Can Payments Insider send me a report on a schedule?

Yes, for eligible reports. Bookmark the report's filters and check the box to schedule it as a recurring report. It then appears in the Download Manager each time it runs, or in your SFTP mailbox if your account has SFTP integration.

### Where do I get my Elavon monthly statements?

In Payments Insider, where you can download them and filter by MID, statement type and date range. For questions about items on a statement, Elavon asks you to contact customer care.

### Is Fous affiliated with Elavon?

No. Fous is an independent product. You use it with your own Payments Insider account, and a method reads and does only what that account can.

Fous is an independent product: it is not affiliated with, endorsed by or sponsored by the operator of Elavon Payments Insider (Elavon). The name is used only to say which system this page is about. Something here wrong or out of date? Write to legal@fous.com.