# Turn GM GlobalConnect into an API

> Read your CX Connect cases, their collaborations and a VIN's warranty blocks in Investigate Vehicle History with one API call each. A workflow can check your cases before the service drive opens and email you the ones with a new collaboration.

Page: https://fous.com/automate/gm-globalconnect
Updated: 2026-11-12

Works with your own GM GlobalConnect account. Fous is an independent product.

## What you can build on GlobalConnect

### List open CX Connect cases

Launches CX Connect from the App Center and reads the Dealer Cases list view: each case, its support area, vehicle and latest collaboration.

- Takes: Support area (optional: TAC or TCSC)
- Returns: Case number, support area, VIN, latest collaboration

### Read a case's collaborations

Opens one CX Connect case and reads every dealership and support team collaboration in its single view, newest first.

- Takes: Case number
- Returns: Case number, support area, VIN, collaborations with their text, newest first

### Check a VIN for warranty blocks

Opens Investigate Vehicle History (IVH) for one VIN and reads any warranty block on the vehicle and its reason.

- Takes: VIN
- Returns: VIN, warranty block present, block reason

### Open a CX Connect case

Launches CX Connect, finds the vehicle by the last 8 digits of its VIN, completes the dealer instructions and assessment fields and submits the case.

- Takes: VIN, support area, assessment answers
- Returns: Case number, support area, VIN

## Automate GlobalConnect with a workflow

A [workflow](/product/workflows) runs your methods as one process, with nobody at the screen. A schedule or a call from your own system starts it, the steps run in order, and the result arrives in your inbox or in the systems you already use.

### CX Connect cases with a new collaboration

Starts: Every weekday at 7:00

1. List the open cases in the Dealer Cases list view in CX Connect.
2. For each case, read its collaborations.
3. Keep the cases whose latest collaboration changed since the last run.
4. Email you each one with its case number, support area, VIN and the new collaboration text.

### Warranty block check for tomorrow's service appointments

Starts: When your system calls the workflow's webhook with a list of VINs

1. For each VIN, check Investigate Vehicle History for warranty blocks.
2. Keep the vehicles that have a block.
3. Post each one, with its block reason, to your DMS or Slack webhook.

### Weekly open-case summary for the service manager

Starts: Every Monday at 8:00

1. List the open cases in the Dealer Cases list view in CX Connect.
2. Group them by support area, TAC or TCSC, with an AI step.
3. Email you the summary with case numbers, VINs and latest collaborations.

You can run a workflow by hand on every plan, Free included. Schedules and webhook triggers come with the paid plans, from $29 a month.

## Once built, one call from your code

Once you have built a [method](/product/methods), it is one POST to /v1/runs from your backend, or a tool an AI agent calls over MCP. This is what “List open CX Connect cases” would look like.

Example request:

```
curl https://api.fous.com/v1/runs \
  -H "Authorization: Bearer $FOUS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "method": "gmglobalconnect.com/list_open_cx_connect_cases",
    "input": {
      "support_area": "TAC"
    }
  }'
```

Example response:

```
{
  "status": "completed",
  "data": {
    "cases": [
      {
        "case_number": "00731482",
        "support_area": "TAC",
        "vin": "1GNSKRKD5PR104417",
        "latest_collaboration": "Please perform the pinpoint test in step 4 and attach the session log."
      },
      {
        "case_number": "00729915",
        "support_area": "TAC",
        "vin": "1GTUUDED1RZ238806",
        "latest_collaboration": "Bulletin procedure confirmed. Replace the module and reprogram."
      }
    ],
    "count": 2
  }
}
```

An example with invented data, not a ready-made endpoint. The method exists in your organization once you build it, and its name, inputs and fields follow your request.

## GlobalConnect’s own options

We found no API that GM offers dealership users for GlobalConnect. Retail deliveries, financial statements, warranty claims and parts orders reach GM through the GM integrations built into dealer management systems such as CDK's. Cases, vehicle history and inspection forms are handled in the applications GlobalConnect launches from its App Center.

| Option | What it covers | What it takes |
| --- | --- | --- |
| DMS integrations with GM | Retail Delivery Reporting, financial statements, warranty claim data, parts orders and returns, vehicle invoices, and recall and coverage lookups. | A dealer management system that offers the GM integration, for example CDK, set up through that vendor. |
| Email notifications | An email when communications, such as the Training Times newsletter, are posted on GlobalConnect. | Turned on under My Profile > Edit My Profile > Email Notification. |
| GlobalConnect by hand | The App Center's applications, such as CX Connect, Investigate Vehicle History and Pre-Delivery Inspection Forms, each opened from its Launch link. | Your GlobalConnect ID and password. |

Read on November 12, 2026: [CDK Global: GM integrations](https://www.cdkglobal.com/oem-integrations/gm), [GM TechLink: Find the Training Times Newsletter on GlobalConnect](https://gm-techlink.com/?p=11772), [GM TechLink: PDI forms on the GlobalConnect App Center](https://gm-techlink.com/?p=14161).

## Signing in to GlobalConnect

GlobalConnect signs you in through GM's Microsoft Azure sign-in: your GlobalConnect ID followed by @vsp.autopartners.net, and your GlobalConnect password. GM's Azure roadmap lists multifactor authentication and sign-in with a dealership ID for dealerships that run their own Azure. With Fous you sign in once through that sign-in with your own account. The login is sealed with AES-256.

## Worth knowing

- **Your ID now ends in @vsp.autopartners.net**: GM moved GlobalConnect's sign-in to Microsoft Azure. The Azure ID is your GlobalConnect ID with @vsp.autopartners.net added, and the password stays the same.
- **Phone support needs a CX Connect case number**: Since August 26, 2026, TAC and TCSC ask for a CX Connect case number before phone support. CX Connect is U.S. only and opens from the App Center.
- **Use Dealer Cases if My Open Cases is empty**: After the July 2026 CX Connect release, some users could not see their cases in the My Open Cases list view. GM's workaround is the Dealer Cases list view, sorted by Contact Name.
- **Warranty blocks show in IVH**: GM says to check Investigate Vehicle History for warranty blocks, for example after a salvage title. On a blocked vehicle, TCSC supports only recalls, special coverage and emissions warranty issues.

## More in Automotive: dealers

- [FMCDealer](https://fous.com/automate/fmcdealer.md)
- [Honda Interactive Network](https://fous.com/automate/honda-interactive-network.md)
- [Kia KDealer+](https://fous.com/automate/kia-kdealer.md)
- [NNAnet](https://fous.com/automate/nnanet.md)
- [Stellantis DealerCONNECT](https://fous.com/automate/stellantis-dealerconnect.md)
- [Toyota Dealer Daily](https://fous.com/automate/toyota-dealer-daily.md)
- [Dealertrack uniFI](https://fous.com/automate/dealertrack-unifi.md)
- [RouteOne](https://fous.com/automate/routeone.md)
- [VinSolutions Connect CRM](https://fous.com/automate/vinsolutions-connect-crm.md)
- [Dealertrack DMS](https://fous.com/automate/dealertrack-dms.md)
- [ACV Auctions](https://fous.com/automate/acv-auctions.md)
- [OPENLANE](https://fous.com/automate/openlane.md)
- [Ally Dash](https://fous.com/automate/ally-dash.md)
- [Copart](https://fous.com/automate/copart.md)
- [IAA](https://fous.com/automate/iaa.md)
- [USS CIS](https://fous.com/automate/uss-cis.md)
- [vAuto Provision](https://fous.com/automate/vauto-provision.md)
- [AutoScout24 Händlerbereich](https://fous.com/automate/autoscout24-handlerbereich.md)
- [CarGurus Dealer Dashboard](https://fous.com/automate/cargurus-dealer-dashboard.md)
- [mobile.de Händlerbereich](https://fous.com/automate/mobile-de-handlerbereich.md)
- [Cars.com Dealer Center](https://fous.com/automate/cars-com-dealer-center.md)
- [Auto Trader Portal](https://fous.com/automate/auto-trader-portal.md)
- [AUTO1.com](https://fous.com/automate/auto1-com.md)
- [Manheim](https://fous.com/automate/manheim.md)

Other industries: [Workday](/automate/workday), [LCPtracker](/automate/lcptracker), [Alibaba.com supplier back end](/automate/alibaba-com-supplier-back-end), [Etsy Shop Manager](/automate/etsy-shop-manager), [Naviance](/automate/naviance), [Ameren online account](/automate/ameren-online-account).

## Frequently asked questions

### Does GM GlobalConnect have an API?

We found none that GM offers dealership users. Retail delivery reports, financial statements, warranty claims and parts orders go to GM through your dealer management system's GM integration, such as CDK's. CX Connect cases, Investigate Vehicle History and inspection forms are used in the applications GlobalConnect launches.

### How do I find my open CX Connect cases?

Launch CX Connect from the App Center and open the My Open Cases list view. If it shows nothing after the July 2026 release, GM suggests the Dealer Cases list view sorted by Contact Name. A closed case can show under Recently Viewed Cases.

### Where do I check whether a vehicle has a warranty block?

In Investigate Vehicle History (IVH) on GlobalConnect. GM may block warranty coverage after a branded title, such as salvage or junk, or after modification, damage or abuse, including non-GM calibrations.

### Can our dealership sign in to GlobalConnect with its own Microsoft accounts?

GM has announced it: its 2024 roadmap for the move to Azure lists Azure ID federation, so dealerships that use Azure can sign in to GM systems with their dealership ID. Otherwise you sign in with your GlobalConnect ID followed by @vsp.autopartners.net.

### Is Fous affiliated with General Motors?

No. Fous is an independent product. You use it with your own GlobalConnect account, and a method reads and does only what that account can.

Fous is an independent product: it is not affiliated with, endorsed by or sponsored by the operator of GM GlobalConnect (General Motors). The name is used only to say which system this page is about. Something here wrong or out of date? Write to legal@fous.com.