# Turn myCoke into an API

> Read your equipment service cases, bulk product orders and myCoke Parts orders with one API call each. Or have a workflow email you the open service cases every weekday morning and post bulk order delivery changes to your own systems.

Page: https://fous.com/automate/mycoke
Updated: 2026-11-12

Works with your own myCoke account. Fous is an independent product.

## What you can build on myCoke

### Get equipment service cases

Reads your past and open equipment service cases on myCoke, however they were submitted, with each case's equipment and status.

- Takes: Status (optional), submitted since (optional)
- Returns: Case number, submitted date, equipment, issue, status, how it was submitted

### Track bulk product orders

Reads your supply chain orders on myCoke with the order and delivery tracking the site shows for each one.

- Takes: Ordered since (optional)
- Returns: Order number, order date, delivery date, status, products, quantities

### Track parts orders

Reads your order history in myCoke Parts with each order's shipping method and tracking.

- Takes: Ordered since (optional)
- Returns: Order number, order date, part numbers, part names, quantities, shipping method, status, tracking number

### Submit an equipment service case

Creates an equipment service case on myCoke for one piece of equipment, with the option to have a myCoke tech call you back by phone.

- Takes: Equipment, issue description, callback by phone (yes or no), contact phone
- Returns: Case number, submitted date, status

## Automate myCoke with a workflow

A [workflow](/product/workflows) runs your methods as one process, with nobody at the screen. A schedule or a call from your own system starts it, the steps run in order, and the result arrives in your inbox or in the systems you already use.

### Open equipment service cases, every morning

Starts: Every weekday at 7:00

1. Get your equipment service cases from myCoke.
2. Keep the cases that are not closed.
3. Email you the list with each case's equipment, issue and status.

### Bulk order status changes, posted to your systems

Starts: Every weekday at 6:00

1. Track your bulk product orders placed in the last 14 days.
2. Keep the orders whose status or delivery date changed since the last run.
3. Post order number, status, delivery date and products to your webhook.

### Shipped myCoke Parts orders, posted with tracking numbers

Starts: Every day at 17:00

1. Track your myCoke Parts orders from the last 30 days.
2. Keep the orders that were not shipped on the last run and are shipped now.
3. Post order number, part numbers, shipping method and tracking number to your webhook.

You can run a workflow by hand on every plan, Free included. Schedules and webhook triggers come with the paid plans, from $29 a month.

## Once built, one call from your code

Once you have built a [method](/product/methods), it is one POST to /v1/runs from your backend, or a tool an AI agent calls over MCP. This is what “Get equipment service cases” would look like.

Example request:

```
curl https://api.fous.com/v1/runs \
  -H "Authorization: Bearer $FOUS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "method": "www.mycoke.com/get_equipment_service_cases",
    "input": {
      "status": "Open",
      "submitted_since": "2026-11-01"
    }
  }'
```

Example response:

```
{
  "status": "completed",
  "data": {
    "cases": [
      {
        "case_number": "SC-0048213",
        "submitted_date": "2026-11-10",
        "equipment": "Freestyle 9100",
        "issue": "Cartridge slot 12 shows a false sold out",
        "status": "Open",
        "submitted_by": "Phone"
      }
    ],
    "count": 1
  }
}
```

An example with invented data, not a ready-made endpoint. The method exists in your organization once you build it, and its name, inputs and fields follow your request.

## MyCoke’s own options

The Coca-Cola Company's myCoke pages describe no API, EDI or data export for customers. You use the website or the myCoke Fountain & Freestyle app, and parts orders and equipment service can also be handled by phone. Local bottler-delivered products and services are on a separate site, my-coke.com.

| Option | What it covers | What it takes |
| --- | --- | --- |
| myCoke Fountain & Freestyle app | Service and small parts requests, cartridge orders with Proposed Order, and real-time cartridge levels and cleaning tasks for paired Freestyle dispensers. | iOS or Android. Pairing a dispenser needs its manager passcode and a QR code that expires after 3 minutes. |
| Phone | Parts orders with your account number, and equipment service and small part replacements through the myCoketech team. | Parts: (800) 638-2653, Mon to Fri 8:00am to 7:30pm EST, with your account number. Service: call or text 1-800-241-COKE (2653). |
| myCoke by hand | Equipment service cases, Freestyle ordering, bulk product orders with delivery tracking and credit requests, and myCoke Parts orders. | A myCoke account, signed up as an existing Coca-Cola customer. |

Read on November 12, 2026: [myCoke home page](https://www.mycoke.com/), [myCoke FAQ](https://www.mycoke.com/faq), [myCoke app quick tips](https://crewconnect.coca-cola.com/wp-content/uploads/2022/11/MyCoke_CCFS_TipSheet4b.pdf).

## Signing in to myCoke

myCoke signs you in with your email and password, or with a magic link it emails you for a password-free sign-in. Accounts are for existing Coca-Cola customers, who sign up from the same page. With Fous you sign in once through myCoke's own sign-in with your own account: the login is sealed with AES-256, sign-in links are handled, and an expired session is signed back in.

## Worth knowing

- **Two sites with similar names**: myCoke at mycoke.com covers equipment service, Freestyle ordering, supply chain orders and parts. Products and services delivered by your local bottler are on my-coke.com, a separate site.
- **14 days to report a wrong or damaged order**: A parts order with damaged or wrong parts is reported by email to Order Management within 14 days of delivery. Returns and billing or shipping changes also go to Order Management by email.
- **A Work Order number changes the freight**: With a valid Work Order number for equipment that is not pouring or has a safety problem, fountain and hot beverage parts ship next-day air with no freight charge. Expedited vending and bottle/can parts are billed.
- **Free small parts have a monthly limit**: Most National customers can order up to $50 a month of small, non-mechanical replacement parts free of charge. Requests outside that program go to myCoke's Contact Us.

## More in Food service, restaurants and alcohol

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- [배민셀프서비스](https://fous.com/automate/baemin-self-service.md)
- [Gordon Ordering](https://fous.com/automate/gordon-ordering.md)
- [PFG CustomerFirst](https://fous.com/automate/pfg-customerfirst.md)
- [Sysco Shop](https://fous.com/automate/sysco-shop.md)
- [US Foods MOXē](https://fous.com/automate/us-foods-moxe.md)
- [Bidfood Direct](https://fous.com/automate/bidfood-direct.md)
- [Brakes](https://fous.com/automate/brakes.md)
- [Transgourmet Webshop](https://fous.com/automate/transgourmet-webshop.md)
- [レストランボード](https://fous.com/automate/restaurant-board.md)
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Other industries: [Absa Access](/automate/absa-access), [Synchrony Business Center](/automate/synchrony-business-center), [SIPP Online](/automate/sipp-online), [GST Portal](/automate/gst-portal), [Amadeus Selling Platform Connect](/automate/amadeus-selling-platform-connect), [Simplificación Registral](/automate/simplificacion-registral).

## Frequently asked questions

### Does myCoke have an API?

Not one that The Coca-Cola Company describes for customers. Its myCoke pages offer the website, the myCoke Fountain & Freestyle app and phone lines for parts and service, with no API, EDI or data export. With Fous you can build a method that returns your service cases or orders as JSON.

### Is myCoke the same as my-coke.com?

No. mycoke.com is The Coca-Cola Company's site for equipment service, Freestyle ordering, supply chain orders and parts. For products and services delivered by your local bottler, myCoke points you to my-coke.com.

### How do I report a damaged or wrong parts order?

Email Order Management within 14 days of delivery. The same address handles returns, MSDS sheets and changes to billing or shipping information. You can also order parts by phone on (800) 638-2653, Monday to Friday, 8:00am to 7:30pm EST.

### Can I see past service cases I opened by phone?

Yes. myCoke lets you view and search past service cases no matter how you submitted them. A method built on that list can return them as JSON, and a workflow can email you the open ones each morning.

### Is Fous affiliated with The Coca-Cola Company?

No. Fous is an independent product. You use it with your own myCoke account, and a method reads and does only what that account can.

Fous is an independent product: it is not affiliated with, endorsed by or sponsored by the operator of myCoke (The Coca-Cola Company). The name is used only to say which system this page is about. Something here wrong or out of date? Write to legal@fous.com.