# Get your Trustpilot reviews into your own systems > Read your service reviews, star ratings, replies and flagged reviews from Trustpilot Business with one API call each. Or have a workflow pull last night's unanswered low-star reviews every morning and put them in front of your support team. Page: https://fous.com/automate/trustpilot-business Updated: 2026-11-12 Works with your own Trustpilot Business account. Fous is an independent product. ## What you can build on Trustpilot Business ### Get new service reviews Reads your service reviews in the Business app created since a date, with stars, title, text, reference number and whether you have replied. - Takes: Since date, stars (optional), replied or not (optional) - Returns: Review date, stars, title, text, reviewer name, reference number, location, replied, reported, tags ### Check the reviews you flagged Reads the reviews you have flagged to Trustpilot, with the reason you gave and whether each is still reported or active again. - Takes: Since date (optional) - Returns: Review date, stars, title, flag reason, flagged at, status, visible or hidden ### Get a review's reply Opens one service review and reads the company reply posted under it, with when it was written and last changed. - Takes: Review link or reference number - Returns: Stars, title, text, reply text, replied at, reply updated at ### Reply to a service review Opens one service review in the Business app, writes the reply you supply and posts it as your company reply. - Takes: Review link or reference number, reply text - Returns: Review title, stars, reply text, replied at ## Automate Trustpilot Business with a workflow A [workflow](/product/workflows) runs your methods as one process, with nobody at the screen. A schedule or a call from your own system starts it, the steps run in order, and the result arrives in your inbox or in the systems you already use. ### Unanswered 1- and 2-star reviews, every morning Starts: Every weekday at 8:00 1. Get the service reviews created since the last run that have no company reply. 2. Keep the reviews with 1 or 2 stars. 3. Email you the list with stars, title, text, reviewer name and reference number. ### Weekly review summary for the team Starts: Every Monday at 9:00 1. Get last week's service reviews with stars, text, location and tags. 2. Group them by topic with an AI step and count reviews per star rating. 3. Post the summary and the counts to your Slack webhook. ### Flagged reviews whose status changed Starts: Every day at 17:00 1. Check the reviews you flagged, with their status and visibility. 2. Keep the ones whose status changed since the last run. 3. Post each one, with title, stars, flag reason and new status, to your webhook. You can run a workflow by hand on every plan, Free included. Schedules and webhook triggers come with the paid plans, from $29 a month. ## Once built, one call from your code Once you have built a [method](/product/methods), it is one POST to /v1/runs from your backend, or a tool an AI agent calls over MCP. This is what “Get new service reviews” would look like. Example request: ``` curl https://api.fous.com/v1/runs \ -H "Authorization: Bearer $FOUS_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "method": "businessapp.b2b.trustpilot.com/get_new_service_reviews", "input": { "since": "2026-11-11", "replied": false } }' ``` Example response: ``` { "status": "completed", "data": { "reviews": [ { "created_at": "2026-11-11T21:14:00Z", "stars": 2, "title": "Parcel arrived a week late", "text": "The order itself was fine, but delivery took nine days and nobody answered my emails.", "reviewer_name": "Jordan", "reference_number": "ACME-58213", "location": "Northwind Store, Leeds", "replied": false, "reported": false, "tags": [ "delivery" ] } ], "count": 1 } } ``` An example with invented data, not a ready-made endpoint. The method exists in your organization once you build it, and its name, inputs and fields follow your request. ## Trustpilot Business’s own options Trustpilot offers API access as the API module, an add-on for Trustpilot Business customers, sized by API calls a year. Enterprise includes API Module Tier 1. The private APIs read reviews with their reference numbers, post replies and send invitations, and they need an OAuth 2.0 token for a business user. | Option | What it covers | What it takes | | --- | --- | --- | | API module | Service Reviews, Business Units and other APIs: read reviews, post and delete replies, tag reviews. | An add-on for Trustpilot Business users. Tiers of 200,000 or 1,000,000 calls a year, or unlimited. Enterprise includes Tier 1. | | Invitations API | Sends email invitations for service and product reviews and generates invitation links. | Calls count toward the plan's monthly invitations: 50 on Free, 300 on Plus, 1,000 on Premium, unlimited on Enterprise. | | Trustpilot Business by hand | Reading, replying to, tagging and flagging service reviews, and sending invitations, in the Business app. | A Business account: Free with 1 user, Plus with 3, Premium with 10. | Read on November 12, 2026: [Trustpilot API module overview](https://developers.trustpilot.com/api-module-overview/), [Trustpilot Service Reviews API](https://developers.trustpilot.com/service-reviews-api/), [Trustpilot Business plans](https://business.trustpilot.com/plans). ## Signing in to Trustpilot Business Each person signs in to Trustpilot Business with their own user, and the plans page lists single sign-on (SSO) for Premium and Enterprise. With Fous you sign in once through Trustpilot's own sign-in with your own user: the login is sealed with AES-256 and never shown to code or AI agents, and an expired session is signed back in. ## Worth knowing - **API calls are counted per year**: API module tiers allow 200,000 or 1,000,000 calls a year, or unlimited. Failed calls caused by errors in your own integration count toward the allowance. - **Invite every customer the same way**: Trustpilot's guidelines forbid selective invitations, such as inviting only happy customers, and any incentive for a review. Invite at the same point in the journey for everyone. - **Disagreeing is not a reason to flag**: A star rating you dislike is not a valid reason to flag a review. Reviews flagged as harmful or illegal are hidden while Trustpilot investigates; other flagged reviews stay visible. - **Stored review data has rules**: If you show Trustpilot review data elsewhere, Trustpilot asks you to refresh it every 24 hours. If you store reviews, call the Deletions API every 28 days to mirror deletions. ## More in Advertising, leads and business software - [Meta Business Suite and Ads Manager](https://fous.com/automate/meta-business-suite-and-ads-manager.md) - [微信公众平台](https://fous.com/automate/wechat-official-accounts-platform.md) - [Mindbody](https://fous.com/automate/mindbody.md) - [Justdial for Business](https://fous.com/automate/justdial-for-business.md) - [Yelp for Business](https://fous.com/automate/yelp-for-business.md) - [Zillow Premier Agent](https://fous.com/automate/zillow-premier-agent.md) - [Walmart Connect Ad Center](https://fous.com/automate/walmart-connect-ad-center.md) - [SALON BOARD](https://fous.com/automate/salon-board.md) - [Squarespace](https://fous.com/automate/squarespace.md) Other industries: [Burson EzyParts](/automate/burson-ezyparts), [Honda Interactive Network](/automate/honda-interactive-network), [Indeed for Employers](/automate/indeed-for-employers), [Procore](/automate/procore), [IndiaMART Seller Panel](/automate/indiamart-seller-panel), [Meesho Supplier Panel](/automate/meesho-supplier-panel). ## Frequently asked questions ### Does Trustpilot Business have an API? Yes, through the API module. It is an add-on for Trustpilot Business customers, sized at 200,000 or 1,000,000 calls a year or unlimited, and Enterprise includes Tier 1. Private calls, such as reading reviews with reference numbers or posting replies, need an OAuth 2.0 business user token. ### Can I get the order reference with each Trustpilot review? Yes, when the review has one. Trustpilot's private review data includes a reference ID, and your reviews can be filtered by it. A method reading your reviews can return it with each review, so support can match a review to an order. ### Can replies to Trustpilot reviews be posted from code? Yes. Trustpilot's Service Reviews API posts and deletes a company reply with the API module. With Fous, you build a write method that posts the reply text you give, so a person can approve the wording before it goes out. ### How many review invitations can I send? It depends on your plan: 50 a month on Free, 300 on Plus, 1,000 on Premium and unlimited on Enterprise. Invitations sent through Trustpilot's Invitations API count toward the same monthly allowance. ### Is Fous affiliated with Trustpilot? No. Fous is an independent product. You use it with your own Trustpilot Business user, and a method reads and does only what that user can. Fous is an independent product: it is not affiliated with, endorsed by or sponsored by the operator of Trustpilot Business (Trustpilot). The name is used only to say which system this page is about. Something here wrong or out of date? Write to legal@fous.com.