# Turn Verizon Enterprise Center into an API > Read your incident tickets, their activity logs and your invoices from Verizon Enterprise Center with one API call each. Or have a workflow check My tickets every morning and post each status change to your service desk. Page: https://fous.com/automate/verizon-enterprise-center Updated: 2026-11-12 Works with your own Verizon Enterprise Center account. Fous is an independent product. ## What you can build on VEC ### Get my incident tickets Reads the ticket list under Repairs > My tickets, with each ticket's number, service ID and status. - Takes: Status (optional), service ID (optional) - Returns: Ticket number, service ID, status, created date, last updated ### Get a ticket's activity log and milestones Opens one ticket from My tickets and reads its detailed status, the Activity Log comments and the Milestones. - Takes: Ticket number - Returns: Ticket number, status, activity log entries with date and text, previous and upcoming milestones ### List invoices Reads Billing > View invoices for the months and billing accounts you choose, newest first. - Takes: Month, account numbers (optional) - Returns: Account number, invoice date, amount due, due date ### Create an incident ticket Uses Repairs > Create a new ticket: finds the service ID, checks for an open ticket on it, enters contact, site and problem details and submits. - Takes: Service ID, contact name, contact phone, site access hours, problem description - Returns: Ticket number, service ID, status, or the open ticket already on that service ## Automate VEC with a workflow A [workflow](/product/workflows) runs your methods as one process, with nobody at the screen. A schedule or a call from your own system starts it, the steps run in order, and the result arrives in your inbox or in the systems you already use. ### Incident ticket status changes, to your service desk Starts: Every weekday at 7:00 1. Get the incident tickets listed under Repairs > My tickets. 2. Keep the tickets whose status changed since the last run. 3. For each one, read the activity log and the next milestone. 4. Post ticket number, service ID, status and latest comment to your service desk webhook. ### Open tickets summary for the network team Starts: Every Monday at 8:00 1. Get the incident tickets that are not closed or resolved. 2. Group them by service ID with an AI step and note the oldest ones. 3. Email you the summary with each ticket's status and created date. ### New invoices, handed to accounts payable Starts: Every day at 9:00 1. List the invoices for the current month in Billing > View invoices. 2. Keep the invoices that were not there on the last run. 3. Post account number, invoice date, amount due and due date to your accounting webhook. You can run a workflow by hand on every plan, Free included. Schedules and webhook triggers come with the paid plans, from $29 a month. ## Once built, one call from your code Once you have built a [method](/product/methods), it is one POST to /v1/runs from your backend, or a tool an AI agent calls over MCP. This is what “Get my incident tickets” would look like. Example request: ``` curl https://api.fous.com/v1/runs \ -H "Authorization: Bearer $FOUS_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "method": "enterprisecenter.verizon.com/get_incident_tickets", "input": { "status": "Open" } }' ``` Example response: ``` { "status": "completed", "data": { "tickets": [ { "ticket_number": "TK4418206", "service_id": "DHEC.512345..NWT", "status": "Open", "created": "2026-11-10T14:22:00Z", "last_updated": "2026-11-12T06:05:00Z" }, { "ticket_number": "TK4417733", "service_id": "IUEC.778210..GLB", "status": "In progress", "created": "2026-11-07T09:41:00Z", "last_updated": "2026-11-11T16:30:00Z" } ], "count": 2 } } ``` An example with invented data, not a ready-made endpoint. The method exists in your organization once you build it, and its name, inputs and fields follow your request. ## VEC’s own options Verizon sells Service Management APIs, TM Forum based APIs for incidents, problems, changes, events, inventory, ordering and billing, connected to your ITSM tool. They come with a $10,000 one-time setup charge, monthly charges in your agreement and a project of weeks to months. Invoices are also available as EDI 811, EDIFACT or VZ450 Direct Data files. | Option | What it covers | What it takes | | --- | --- | --- | | Service Management APIs | Incident, problem, change, event and inventory management, ordering of US services and billing data, exchanged with your ITSM system. | A contract: $10,000 one-time setup, monthly recurring charges, a 2-way SSL tunnel and a five-stage implementation project. | | Electronic billing (eMedia) | Invoices as EDI 811, EDIFACT INVOIC or VZ450 Direct Data files, each with Verizon's implementation guide. | Set up with Verizon. Enrollment terms and cost are not listed on the help page. | | VEC by hand | Repairs, Billing, Installs and Changes, inventory, maintenance events and alarms, for the accounts on your profile. | A VEC user ID, registered with an invitation code, a recent invoice or other account information. | Read on November 12, 2026: [Service Management APIs service guide](https://www.verizon.com/business/service_guide/reg/service-mgmt-api.pdf), [Electronic billing (eMedia)](https://www.verizon.com/business/support/vec/billing/electronic-billing-emedia/), [Verizon Enterprise Center support](https://www.verizon.com/business/support/vec/). ## Signing in to VEC VEC signs you in with the user ID and password you created at registration, where your email address is confirmed with a code. One ID can cover both VEC and My Business. With Fous you sign in once through VEC's own sign-in with your own account: the login is sealed with AES-256, and code and AI agents never see it. When the session expires, Fous signs back in. ## Worth knowing - **Only the accounts on your profile**: VEC shows only the accounts you have permission to see. To add one, enter the 10-character invitation code from an invoice issued in the past 60 days, or request access with the account details. - **Invoices older than 13 months are archived**: Billing > View invoices lists the most recent invoices first. Older ones are archived, and you ask for them with Request historical invoices. - **A closed ticket means a new ticket**: Once an incident ticket is closed or resolved, you open a new one. When you create a ticket, VEC first shows any ticket already open on that service ID. - **The API is a project, not a key**: Verizon's Service Management APIs start with a kick-off call, a 2-way SSL tunnel and process mapping. Monthly billing starts once connectivity is proven. ## More in Telecom and IT channel - [AT&T Premier](https://fous.com/automate/at-and-t-premier.md) - [T-Mobile for Business Account Hub](https://fous.com/automate/t-mobile-for-business-account-hub.md) - [Verizon My Business](https://fous.com/automate/verizon-my-business.md) - [AT&T Business Center](https://fous.com/automate/at-and-t-business-center.md) - [TD SYNNEX ECExpress](https://fous.com/automate/td-synnex-ecexpress.md) - [Cisco Commerce Workspace](https://fous.com/automate/cisco-commerce-workspace.md) Other industries: [Gas Safe Register online services](/automate/gas-safe-register-online-services), [Taulia supplier portal](/automate/taulia-supplier-portal), [Xero Practice Manager](/automate/xero-practice-manager), [Justdial for Business](/automate/justdial-for-business), [NAPA PROLink](/automate/napa-prolink), [NNAnet](/automate/nnanet). ## Frequently asked questions ### Does Verizon Enterprise Center have an API? Verizon sells Service Management APIs under contract: TM Forum based APIs for incidents, changes, inventory, ordering and billing, with a $10,000 one-time setup charge and monthly charges. Invoices can also come as EDI 811, EDIFACT or VZ450 files. Otherwise you use VEC itself. ### How far back can I get invoices in VEC? 13 months in Billing > View invoices. Older invoices are archived, and you ask for them with Request historical invoices. ### Can I receive Verizon invoices as EDI? Yes. Verizon publishes implementation guides for EDI 811 invoices, EDIFACT INVOIC files and VZ450 Direct Data. The help page does not list enrollment steps or cost, so you arrange it with Verizon. ### How do I see a ticket's history? Open Repairs > My tickets and select the ticket number. Activity Log shows every comment on the ticket and Milestones shows its previous and upcoming activity. ### Is Fous affiliated with Verizon Business? No. Fous is an independent product. You use it with your own Verizon Enterprise Center account, and a method reads and does only what that account can. Fous is an independent product: it is not affiliated with, endorsed by or sponsored by the operator of Verizon Enterprise Center (Verizon Business). The name is used only to say which system this page is about. Something here wrong or out of date? Write to legal@fous.com.