Turn Verizon Enterprise Center into an API

What you can build on VEC

• Get my incident tickets

  Build this

  Reads the ticket list under Repairs > My tickets, with each ticket's number, service ID and status.

  Takes

  Status (optional), service ID (optional)

  Returns

  Ticket number, service ID, status, created date, last updated

• Get a ticket's activity log and milestones

  Build this

  Opens one ticket from My tickets and reads its detailed status, the Activity Log comments and the Milestones.

  Takes

  Ticket number

  Returns

  Ticket number, status, activity log entries with date and text, previous and upcoming milestones

• List invoices

  Build this

  Reads Billing > View invoices for the months and billing accounts you choose, newest first.

  Takes

  Month, account numbers (optional)

  Returns

  Account number, invoice date, amount due, due date

• Create an incident ticket

  Build this

  Uses Repairs > Create a new ticket: finds the service ID, checks for an open ticket on it, enters contact, site and problem details and submits.

  Takes

  Service ID, contact name, contact phone, site access hours, problem description

  Returns

  Ticket number, service ID, status, or the open ticket already on that service

Automate VEC with a workflow

A workflow runs your methods as one process, with nobody at the screen. A schedule or a call from your own system starts it, the steps run in order, and the result arrives in your inbox or in the systems you already use.

• Incident ticket status changes, to your service desk

  Build this

  Starts

  Every weekday at 7:00

  Step 1

  Get the incident tickets listed under Repairs > My tickets.

  Step 2

  Keep the tickets whose status changed since the last run.

  Step 3

  For each one, read the activity log and the next milestone.

  Step 4

  Post ticket number, service ID, status and latest comment to your service desk webhook.

• Open tickets summary for the network team

  Build this

  Starts

  Every Monday at 8:00

  Step 1

  Get the incident tickets that are not closed or resolved.

  Step 2

  Group them by service ID with an AI step and note the oldest ones.

  Step 3

  Email you the summary with each ticket's status and created date.

• New invoices, handed to accounts payable

  Build this

  Starts

  Every day at 9:00

  Step 1

  List the invoices for the current month in Billing > View invoices.

  Step 2

  Keep the invoices that were not there on the last run.

  Step 3

  Post account number, invoice date, amount due and due date to your accounting webhook.

You can run a workflow by hand on every plan, Free included. Schedules and webhook triggers come with the paid plans, from $29 a month.

Once built, one call from your code

Once you have built a method, it is one POST to /v1/runs from your backend, or a tool an AI agent calls over MCP. This is what “Get my incident tickets” would look like.

curl https://api.fous.com/v1/runs \
  -H "Authorization: Bearer $FOUS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "method": "enterprisecenter.verizon.com/get_incident_tickets",
    "input": {
      "status": "Open"
    }
  }'

{
  "status": "completed",
  "data": {
    "tickets": [
      {
        "ticket_number": "TK4418206",
        "service_id": "DHEC.512345..NWT",
        "status": "Open",
        "created": "2026-11-10T14:22:00Z",
        "last_updated": "2026-11-12T06:05:00Z"
      },
      {
        "ticket_number": "TK4417733",
        "service_id": "IUEC.778210..GLB",
        "status": "In progress",
        "created": "2026-11-07T09:41:00Z",
        "last_updated": "2026-11-11T16:30:00Z"
      }
    ],
    "count": 2
  }
}

An example with invented data, not a ready-made endpoint. The method exists in your organization once you build it, and its name, inputs and fields follow your request.

VEC’s own options

Verizon sells Service Management APIs, TM Forum based APIs for incidents, problems, changes, events, inventory, ordering and billing, connected to your ITSM tool. They come with a $10,000 one-time setup charge, monthly charges in your agreement and a project of weeks to months. Invoices are also available as EDI 811, EDIFACT or VZ450 Direct Data files.

Read on November 12, 2026: Service Management APIs service guide, Electronic billing (eMedia), Verizon Enterprise Center support.

Signing in to VEC

VEC signs you in with the user ID and password you created at registration, where your email address is confirmed with a code. One ID can cover both VEC and My Business. With Fous you sign in once through VEC's own sign-in with your own account: the login is sealed with AES-256, and code and AI agents never see it. When the session expires, Fous signs back in.

Worth knowing

Only the accounts on your profile

VEC shows only the accounts you have permission to see. To add one, enter the 10-character invitation code from an invoice issued in the past 60 days, or request access with the account details.

Invoices older than 13 months are archived

Billing > View invoices lists the most recent invoices first. Older ones are archived, and you ask for them with Request historical invoices.

A closed ticket means a new ticket

Once an incident ticket is closed or resolved, you open a new one. When you create a ticket, VEC first shows any ticket already open on that service ID.

The API is a project, not a key

Verizon's Service Management APIs start with a kick-off call, a 2-way SSL tunnel and process mapping. Monthly billing starts once connectivity is proven.

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