Refund Policy

This policy explains how Fous handles organization-wallet reservations, failed-request refunds, wallet-funding errors, and refund requests. It applies to purchases made directly from Fous unless a separate written agreement states otherwise.

Fous API uses prepaid organization wallet funds. Before an upstream call, Fous may reserve the estimated amount so concurrent requests cannot spend the same balance. The final wallet entry depends on the execution result.

• Successful execution: When an API call and response formatting complete, the request charge shown by Fous is consumed and is generally non-refundable because the provider service has been used.
• Failed execution: When a request or response formatting fails before a billable receipt is recorded, Fous releases or refunds the applicable wallet reservation. That operation is idempotent so the same failure is not refunded more than once.
• Interrupted reservation: If an execution is interrupted while funds are reserved, recovery logic may reconcile the reservation. Contact billing if the wallet ledger does not resolve as expected.

Provider output quality, suitability, or a later change of mind does not by itself make a successfully executed API request refundable.

We review refund requests for circumstances including:

• A verified duplicate charge or payment-processing error.
• An unauthorized transaction reported promptly and supported by the information needed to investigate it.
• Unused purchased wallet funds where a refund is required by applicable law or approved by Fous after review.

Approval may depend on whether the payment settled, how much purchased funds remain unused, whether promotional funds were included, associated taxes or processor fees, and whether the account is subject to a fraud, sanctions, security, or legal review.

• Funds already consumed by successful API executions.
• Complimentary, promotional, support, referral, or other non-purchased funds.
• Requests based only on dissatisfaction with a third-party provider result after the provider completed the call.
• Amounts associated with misuse, fraud, chargeback abuse, or a material violation of the Terms of Service, except where law requires otherwise.
• Service-level adjustments, unless a separate written agreement expressly grants them. The standard Service does not include a fixed uptime compensation schedule.

Nothing in this policy limits a refund, cancellation, withdrawal, or other consumer right that cannot be limited by contract. If you are a consumer in the European Economic Area, United Kingdom, or another jurisdiction with a statutory withdrawal period, your right and any exception for digital services depend on the applicable law and when performance begins.

Contact us promptly if you wish to exercise a statutory right. Tell us your country of residence and purchase date so we can evaluate the request under the correct rules.

1. Email [email protected] with the subject “Refund request.”
2. Include your account email, organization name or identifier, transaction or invoice identifier, purchase date, amount, and the reason for the request.
3. Do not email a full card number, API key, password, session token, or other secret.
4. We will investigate and may request additional information needed to verify ownership, payment status, wallet usage, or legal eligibility.

Approved refunds

When a refund is approved, we ordinarily return it to the original payment method where technically possible. Bank and payment-processor timelines vary, and Fous cannot control the time an external institution takes to post the funds. Any wallet funds associated with the refunded purchase may be removed.

We may update this policy prospectively as our billing model or legal obligations change. Billing and refund questions can be sent to [email protected].