Refund Policy
Last Updated: March 17, 2025
Welcome to Fous ("Fous," "we," "us," or "our"). This Refund Policy outlines the terms under which we offer refunds for payments made in connection with your use of our browser extension and website (collectively, the "Service"). This policy is incorporated into and governed by our Terms & Conditions ("Terms"). By subscribing to or using the Service, you agree to this Refund Policy. If you do not agree, please do not use the Service or make any payments.
1. General Refund Principles
We strive to provide a high-quality Service and ensure customer satisfaction. However, all payments for subscriptions or other fees are non-refundable except as expressly stated in this Refund Policy or as required by applicable law. Refunds, where granted, are at our sole discretion unless otherwise mandated by law.
2. Subscription Refunds
2.1 No Refunds for Subscription Periods in Progress
- Subscription fees are billed in advance on a monthly basis (or other billing period as specified in the Terms) and are non-refundable once the billing cycle has begun. This means that if you cancel your subscription during a billing cycle, you will not receive a refund for the remaining unused portion of that cycle.
- You will retain access to the Service until the end of the current billing cycle for which you have paid.
2.2 Money-Back Guarantee (First-Time Subscribers)
- For first-time subscribers to a paid plan, we offer a 14-day money-back guarantee. If you are not satisfied with the Service, you may request a full refund within 14 days of your initial subscription payment.
- To be eligible:
- You must submit your refund request in writing to hello@fous.com before the 14-day period ends.
- This must be your first subscription with Fous (not applicable to renewals, upgrades, or subsequent subscriptions).
- Refunds will be processed to your original payment method within 10 business days of approval.
2.3 Automatic Renewals
- Subscriptions automatically renew as outlined in the Terms (Section 6). If you fail to cancel at least 24 hours before the renewal date, the renewal fee is non-refundable, and you will have access to the Service for the new billing cycle.
3. Billing Errors
- If you believe we have charged you in error (e.g., double billing or incorrect amount), you must notify us within 30 days of the charge by emailing hello@fous.com with details of the issue (e.g., date of charge, amount, and proof of payment).
- If we confirm a billing error, we will refund the incorrect amount to your original payment method within 10 business days.
- Claims made after 30 days will not be eligible for a refund unless required by law.
4. Non-Refundable Circumstances
Refunds will not be provided in the following cases, except where required by applicable law:
- You change your mind after the 14-day money-back guarantee period (for first-time subscribers).
- You fail to cancel your subscription before it renews.
- You violate the Terms (e.g., breaching Acceptable Use rules in Section 5), resulting in suspension or termination.
- The Service is unavailable or impaired due to circumstances beyond our control (e.g., force majeure events as defined in the Terms, Section 13).
- You are dissatisfied with features or functionality not explicitly promised in our marketing materials or Terms.
5. Legal Rights
- Consumer Protection Laws: In some jurisdictions (e.g., the EU or UK), you may have a statutory right to a refund (such as a 14-day cooling-off period for online purchases). Where applicable, we will comply with these legal requirements, and this Refund Policy will not limit your statutory rights.
- Process: If you believe you are entitled to a refund under local law, contact us at hello@fous.com with your request and an explanation of the legal basis. We will review and respond within 10 business days.
6. Processing Refunds
- Approved refunds will be issued to the original payment method used for the purchase.
- Processing times may vary depending on your payment provider, but we will initiate refunds within 10 business days of approval.
- If the original payment method is unavailable (e.g., a closed credit card), we may offer an alternative method (e.g., account credit) at our discretion.
7. Changes to This Refund Policy
- We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We will notify you of material changes via email or through the Service if required by law.
- Your continued use of the Service or payment for subscriptions after changes indicates your acceptance of the updated Refund Policy.
8. Contact Us
If you have questions about this Refund Policy or wish to request a refund, please contact us:
Email: hello@fous.com
Website: fous.com/support
We aim to respond to all refund inquiries within 5 business days.