Better Business Bureau

Business profile and business complaints

Better Business Bureau provides business profiles, ratings, accreditation, reviews, alerts, and published complaints, with complaint details limited to those publicly displayed and newest first.

Get business complaints

Find a business near a city or ZIP code and read its published BBB complaints, newest first. The three-year total may exceed the publicly displayed complaint details.

Your information

Business

Business name, for example Comcast.

Location

City and state or ZIP code, for example Philadelphia, PA or 19103.

Max ResultsOptional

Maximum published complaints to return, for example 20.

1 credit per completed run

The same inputs also work from your code or an AI assistant. See For developers.

Example results

East Coast Spas, Inc

Complaints in the last 3 years2

View business profile

Published complaints

About the Better Business Bureau tool

Better Business Bureau data from bbb.org: business profile and business complaints.

Built from bbb.org. Last checked Sep 29, 2026.

Actions

Get business complaints

1 credit

Find a business near a city or ZIP code and read its published BBB complaints, newest first. The three-year total may exceed the publicly displayed complaint details.

What you provide

Field	Type	Required	Description
Business`business`	Text	Required	Business name, for example Comcast.Example: East Coast Spas, Inc
Location`location`	Text	Required	City and state or ZIP code, for example Philadelphia, PA or 19103.Example: Horsham, PA
Max Results`max_results`	Number	Optional	Maximum published complaints to return, for example 20.Example: 2

What you get

Field	Type	Description
Complaints`complaints`	List
Status`complaints[].status`	Text	Example: Answered
Page Link`complaints[].page_link`	Text	Example: https://www.bbb.org/us/pa/horsham/profile/hot-tub-dealers/east-coast-spas-inc-0…
Date Filed`complaints[].date_filed`	Text	Example: 2025-02-25
Complaint Text`complaints[].complaint_text`	Text
Complaint Type`complaints[].complaint_type`	Text	Example: Billing Issues
Customer Final Reply`complaints[].customer_final_reply`	Text	Example: [A default letter is provided here which indicates your acceptance of the…
Business Response Text`complaints[].business_response_text`	Text
Profile Link`profile_link`	Text	Example: https://www.bbb.org/us/pa/horsham/profile/hot-tub-dealers/east-coast-spas-inc-0…
Business Name`business_name`	Text	Example: East Coast Spas, Inc
Total Complaints Last 3 Years`total_complaints_last_3_years`	Number	Example: 2

Example result

For Business: East Coast Spas, Inc, Location: Horsham, PA, Max Results: 2

JSON

{
  "complaints": [
    {
      "status": "Answered",
      "page_link": "https://www.bbb.org/us/pa/horsham/profile/hot-tub-dealers/east-coast-spas-inc-0241-235984874/complaints",
      "date_filed": "2025-02-25",
      "complaint_text": "On January 5th we went to spa expo in ********* to purchase a spa. The floor model we selected was previously purchased. We were told by sales person that he could get us one in about 3 weeks, they wo…",
      "complaint_type": "Billing Issues",
      "customer_final_reply": null,
      "business_response_text": "Hello *** *******, This is *****, we spoke on the phone last week. If you happen to have that phone call that you told me you were recording last week it would be great if you could upload that for fu…"
    },
    {
      "status": "Answered",
      "page_link": "https://www.bbb.org/us/pa/horsham/profile/hot-tub-dealers/east-coast-spas-inc-0241-235984874/complaints",
      "date_filed": "2025-01-23",
      "complaint_text": "I am filing a formal complaint against East Coast Spas regarding a misleading sales transaction and failure to provide agreed-upon products and services.On 8/16/24, I purchased two hot tubs from East …",
      "complaint_type": "Product Issues",
      "customer_final_reply": "[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] ****** ******Complai…",
      "business_response_text": "Dear Mr. ******************* take these complaints very seriously and would like to reach an agreement amicable to both parties. It must be stated first, that upon review of both contracts for the ord…"
    }
  ],
  "profile_link": "https://www.bbb.org/us/pa/horsham/profile/hot-tub-dealers/east-coast-spas-inc-0241-235984874",
  "business_name": "East Coast Spas, Inc",
  "total_complaints_last_3_years": 2
}

Get business profile

1 credit

Find the best-matching BBB business profile by name and location, including its rating, accreditation, reviews, complaints and alerts. BBB ratings are not customer review scores.

What you provide

Field	Type	Required	Description
Business`business`	Text	Required	Business name, for example Comcast.Example: Stanley Steemer
Location`location`	Text	Required	City and state or ZIP code, for example Philadelphia, PA or 19103.Example: Dublin, OH

What you get

Field	Type	Description
Phone`phone`	Text	Example: (800) 783-3637
Address`address`	Text	Example: 5800 Innovation Dr, Dublin, OH, 43016-3271
Website`website`	Text	Example: https://www.stanleysteemer.com
Bbb Alerts`bbb_alerts`	Text
Bbb Rating`bbb_rating`	Text	Example: A+
Profile Link`profile_link`	Text	Example: https://www.bbb.org/us/oh/dublin/profile/carpet-and-rug-cleaners/stanley-steeme…
Business Name`business_name`	Text	Example: Stanley Steemer International, Inc. & Corporately Owned Branch Locations
Bbb Accredited`bbb_accredited`	Yes or no	Example: Yes
Rating Meaning`rating_meaning`	Text	Example: A+ is BBB’s highest letter grade. It reflects BBB’s opinion of the business’s…
Business Category`business_category`	Text	Example: Carpet and Rug Cleaners
Years in Business`years_in_business`	Number	Example: 79
Accredited Since Year`accredited_since_year`	Number	Example: 2017
Customer Review Count`customer_review_count`	Number	Example: 2510
Complaints Last 3 Years`complaints_last_3_years`	Number	Example: 155
Average Customer Review Rating`average_customer_review_rating`	Number	Example: 4.87
Complaints Closed Last 12 Months`complaints_closed_last_12_months`	Number	Example: 37

Example result

For Business: Stanley Steemer, Location: Dublin, OH

JSON

{
  "phone": "(800) 783-3637",
  "address": "5800 Innovation Dr, Dublin, OH, 43016-3271",
  "website": "https://www.stanleysteemer.com",
  "bbb_alerts": null,
  "bbb_rating": "A+",
  "profile_link": "https://www.bbb.org/us/oh/dublin/profile/carpet-and-rug-cleaners/stanley-steemer-international-inc-corporately-owned-branch-locations-0302-2984",
  "business_name": "Stanley Steemer International, Inc. & Corporately Owned Branch Locations",
  "bbb_accredited": true,
  "rating_meaning": "A+ is BBB’s highest letter grade. It reflects BBB’s opinion of the business’s interactions with customers, not its customer review score.",
  "business_category": "Carpet and Rug Cleaners",
  "years_in_business": 79,
  "accredited_since_year": 2017,
  "customer_review_count": 2510,
  "complaints_last_3_years": 155,
  "average_customer_review_rating": 4.87,
  "complaints_closed_last_12_months": 37
}

For developers

Call it from your code with one request. Change the values in input to run it on new data. To get an API key, open Developers at the bottom of Studio, turn on Developer mode and go to API keys.

cURL

curl 'https://api.fous.com/v1/query' \
  --fail-with-body --silent --show-error --max-time 180 \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H 'Content-Type: application/json' \
  --data-raw '{
  "api": "@better-business-bureau",
  "visibility": "public",
  "operation": "get_business_complaints",
  "version": 1,
  "input": {
    "business": "East Coast Spas, Inc",
    "location": "Horsham, PA",
    "max_results": 2
  },
  "response": {
    "format": "json"
  }
}'

Questions about Better Business Bureau

Can I run it with my own inputs?

Yes. Change the inputs in Studio and press Run, or send new inputs from your code, or ask a connected AI assistant.

Can I call this Better Business Bureau tool as an API?

Yes. Send a POST request to /v1/query with your Fous API key and the inputs, and get JSON back.

How much does it cost?

Each completed run costs 1 credit. Failed runs without a completed receipt are free; completed work can remain charged if delivery is interrupted. With pay as you go, a credit costs 1¢. Monthly plans cost less per credit.

Do I need a Better Business Bureau account?

No. You only need a Fous account.

How current is the data?

Fous gets the data from bbb.org when you run it. Some results are reused for up to 24 hours, and results that use your account or key are never reused. It was last verified on Sep 29, 2026.