Trustpilot

Company ratings, customer reviews and company search

Trustpilot provides company ratings, reply and location details when available, recent public reviews, and company search results with ratings, review counts, categories, locations, and links.

Get company rating

Get a company’s Trustpilot rating summary from its name or website. Reply statistics and location are included when shown.

Your information

Company

Company name or website, such as Booking.com or booking.com.

1 credit per completed run

The same inputs also work from your code or an AI assistant. See For developers.

Example results

Trip.com

4.4(204.7K)Excellent

Singapore

Review breakdown

5-star reviews: 72%
4-star reviews: 10%
3-star reviews: 3%
2-star reviews: 2%
1-star reviews: 13%

Company details

Yes

Tour Agency
Travel Agency
Travel Aggregator
Flights Search Site
Hotel
Airline Ticket Agency

Replies to negative reviews: 99%
Typical reply time: Typically replies within 24 hours

Company website View Trustpilot profile

About the Trustpilot tool

Trustpilot returns company rating summaries, including TrustScore and review statistics; Get company rating needs a company name or website.

Get company reviews returns recent public reviews, ratings, reviewer details, and replies; it needs a company name or website.

Built from trustpilot.com. Last checked Sep 28, 2026.

Actions

Get company rating

1 credit

Get a company’s Trustpilot rating summary from its name or website. Reply statistics and location are included when shown.

What you provide

Field	Type	Required	Description
Company`company`	Text	Required	Company name or website, such as Booking.com or booking.com.Example: trip.com

What you get

Field	Type	Description
Website`website`	Text	Company website.Example: https://www.trip.com/
Location`location`	Text	Company location, when shown.Example: Singapore
Categories`categories`	List	Company categories.
Trust Score`trust_score`	Number	TrustScore out of five, to one decimal place.Example: 4.4
Company Name`company_name`	Text	Company name on Trustpilot.Example: Trip.com
Total Reviews`total_reviews`	Number	Total reviews.Example: 204667
Profile Claimed`profile_claimed`	Yes or no	Whether the company claimed its profile.Example: Yes
Trustpilot Page`trustpilot_page`	Text	Link to the company’s Trustpilot page.Example: https://www.trustpilot.com/review/trip.com
One Star (%)`one_star_percent`	Number	Share of one-star reviews, as displayed.Example: 13
Two Star (%)`two_star_percent`	Number	Share of two-star reviews, as displayed.Example: 2
Five Star (%)`five_star_percent`	Number	Share of five-star reviews, as displayed.Example: 72
Four Star (%)`four_star_percent`	Number	Share of four-star reviews, as displayed.Example: 10
Star Rating Label`star_rating_label`	Text	Rating label shown on Trustpilot.Example: Excellent
Three Star (%)`three_star_percent`	Number	Share of three-star reviews, as displayed.Example: 3
Typical Reply Time`typical_reply_time`	Text	Typical reply time, when shown.Example: Typically replies within 24 hours
Negative Review Reply Rate (%)`negative_review_reply_rate_percent`	Number	Percentage of negative reviews replied to, when shown.Example: 99

Example result

For Company: trip.com

JSON

{
  "website": "https://www.trip.com/",
  "location": "Singapore",
  "categories": [
    "Tour Agency",
    "Travel Agency",
    "Travel Aggregator"
  ],
  "trust_score": 4.4,
  "company_name": "Trip.com",
  "total_reviews": 204667,
  "profile_claimed": true,
  "trustpilot_page": "https://www.trustpilot.com/review/trip.com",
  "one_star_percent": 13,
  "two_star_percent": 2,
  "five_star_percent": 72,
  "four_star_percent": 10,
  "star_rating_label": "Excellent",
  "three_star_percent": 3,
  "typical_reply_time": "Typically replies within 24 hours",
  "negative_review_reply_rate_percent": 99
}

Get company reviews

1 credit

Read recent public reviews for a company by name or website, with TrustScore, ratings, reviewer details, and company replies. Results follow the chosen sort and star filters.

What you provide

Field	Type	Required	Description
Page`page`	Number	Optional	Starting results page, for example 2.Example: 2
Sort`sort`	Text	Optional	Review order, for example most_recent.Example: Most relevant
Stars`stars`	List	Optional	Star ratings to include, for example [1, 5]. Defaults to all ratings.
Company`company`	Text	Required	Company name or website, for example Booking.com.Example: Booking.com
Max Results`max_results`	Number	Optional	Maximum reviews to return starting from the selected page, for example 20.Example: 25

What you get

Field	Type	Description
Reviews`reviews`	List
Text`reviews[].text`	Text	Example: I tried to contact them 4 times during my stay for urgent support and I never…
Stars`reviews[].stars`	Number	Example: 1
Title`reviews[].title`	Text	Example: **Service client Booking.com
Verified`reviews[].verified`	Yes or no	Example: No
Reply Date`reviews[].reply_date`	Text
Date Posted`reviews[].date_posted`	Text	Example: 2026-09-28
Review Link`reviews[].review_link`	Text	Example: https://www.trustpilot.com/reviews/6abaaabd2ae54be1d5250402
Reviewer Name`reviews[].reviewer_name`	Text	Example: patrick LEKAVSKI
Reviewer Country`reviews[].reviewer_country`	Text	Example: France
Company Reply Text`reviews[].company_reply_text`	Text
Date of Experience`reviews[].date_of_experience`	Text	Example: 2026-08-26
Trust Score`trust_score`	Number	Example: 1.4
Company Name`company_name`	Text	Example: Booking.com

Example result

For Company: Booking.com

JSON

{
  "reviews": [
    {
      "text": "**Service client Booking.com : inexistant quand il y a un vrai problème**\n\nAprès avoir réservé un hôtel via Booking.com, j’ai été contraint de **quitter l’établissement en pleine nuit à cause de punai…",
      "stars": 1,
      "title": "**Service client Booking.com ",
      "verified": false,
      "reply_date": null,
      "date_posted": "2026-09-28",
      "review_link": "https://www.trustpilot.com/reviews/6abaaabd2ae54be1d5250402",
      "reviewer_name": "patrick LEKAVSKI",
      "reviewer_country": "France",
      "company_reply_text": null,
      "date_of_experience": "2026-08-26"
    },
    {
      "text": "Ich kann booking.com keine Email und keine Nachricht senden. Auch kann ich nicht telefonieren. Immer wieder steht geschrieben man kann eine Email oder Nachricht senden. WO?? Man wird ständing in den H…",
      "stars": 1,
      "title": "Ich kann booking.com keine Email und…",
      "verified": false,
      "reply_date": null,
      "date_posted": "2026-09-28",
      "review_link": "https://www.trustpilot.com/reviews/6abaa62d18b07a0680f9c564",
      "reviewer_name": "Robi S.",
      "reviewer_country": "Switzerland",
      "company_reply_text": null,
      "date_of_experience": "2026-09-28"
    },
    {
      "text": "I tried to contact them 4 times during my stay for urgent support and I never received a response. ",
      "stars": 1,
      "title": "Terrible Customer Support",
      "verified": false,
      "reply_date": null,
      "date_posted": "2026-09-28",
      "review_link": "https://www.trustpilot.com/reviews/6abaa33a6530cc6a37b40e57",
      "reviewer_name": "Daniella",
      "reviewer_country": "United Kingdom",
      "company_reply_text": null,
      "date_of_experience": "2026-09-14"
    }
  ],
  "trust_score": 1.4,
  "company_name": "Booking.com"
}

Search companies

1 credit

Find companies by name or what they do on Trustpilot, with ratings, review counts, categories, location and links. Country preference prioritizes companies with a matching listed location.

What you provide

Field	Type	Required	Description
Query`query`	Text	Required	Company name or what the company does, for example car insurance or Monzo.Example: car insurance
Country`country`	Text	Optional	Country name or two-letter country code to prefer, for example United States or US.Example: United Kingdom
Max Results`max_results`	Number	Optional	Maximum number of companies to return, for example 20 (up to 50).Example: 12

What you get

Field	Type	Description
Companies`companies`	List
Website`companies[].website`	Text	Example: https://www.toyota.co.uk/insurance/car-insurance
Location`companies[].location`	Text	Example: 7th Floor, 52-56 Leadenhall Street, London, EC3A 2BJ, United Kingdom
Logo URL`companies[].logo_url`	Text	Example: https://s3-eu-west-1.amazonaws.com/tpd/logos/62180c7910aed4d5536d55b1/0x0.png
Categories`companies[].categories`	List
Trust Score`companies[].trust_score`	Number	TrustScore from 0 to 5; null if unavailable.Example: 4.6
Company Name`companies[].company_name`	Text	Example: Car Insurance by Toyota Insurance Services
Review Count`companies[].review_count`	Number	Example: 4654
Trustpilot URL`companies[].trustpilot_url`	Text	Example: https://www.trustpilot.com/review/toyotainsuranceservices.co.uk

Example result

For Query: car insurance

JSON

{
  "companies": [
    {
      "website": "https://www.toyota.co.uk/insurance/car-insurance",
      "location": "7th Floor, 52-56 Leadenhall Street, London, EC3A 2BJ, United Kingdom",
      "logo_url": "https://s3-eu-west-1.amazonaws.com/tpd/logos/62180c7910aed4d5536d55b1/0x0.png",
      "categories": [
        "Insurance Agency",
        "Auto Insurance Agency"
      ],
      "trust_score": 4.6,
      "company_name": "Car Insurance by Toyota Insurance Services",
      "review_count": 4654,
      "trustpilot_url": "https://www.trustpilot.com/review/toyotainsuranceservices.co.uk"
    },
    {
      "website": "https://www.carrotinsurance.com",
      "location": "98 Liverpool Road, Formby, Liverpool, Merseyside, L37 6BS, United Kingdom",
      "logo_url": "https://s3-eu-west-1.amazonaws.com/tpd/logos/573f69490000ff00058d2373/0x0.png",
      "categories": [
        "Insurance Agency",
        "Business Insurance Company",
        "Insurance Company"
      ],
      "trust_score": 4.5,
      "company_name": "Carrot Insurance",
      "review_count": 7974,
      "trustpilot_url": "https://www.trustpilot.com/review/www.carrotinsurance.com"
    },
    {
      "website": "http://www.carinsurancequote.com",
      "location": null,
      "logo_url": null,
      "categories": [
        "Association or Organization",
        "Insurance Broker",
        "Insurance Company"
      ],
      "trust_score": 3.6,
      "company_name": "Car Insurance Quote",
      "review_count": 2,
      "trustpilot_url": "https://www.trustpilot.com/review/www.carinsurancequote.com"
    }
  ]
}

For developers

Call it from your code with one request. Change the values in input to run it on new data. To get an API key, open Developers at the bottom of Studio, turn on Developer mode and go to API keys.

cURL

curl 'https://api.fous.com/v1/query' \
  --fail-with-body --silent --show-error --max-time 180 \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H 'Content-Type: application/json' \
  --data-raw '{
  "api": "@trustpilot",
  "visibility": "public",
  "operation": "get_company_rating",
  "version": 1,
  "input": {
    "company": "trip.com"
  },
  "response": {
    "format": "json"
  }
}'

What you can do with it

Compare company TrustScores and review counts.
Monitor recent reviews and company replies.
Find companies by name or service category.
Compare reviews by star rating.
Find companies with locations in a preferred country.

Questions about Trustpilot

Can I run it with my own inputs?

Yes. Change the inputs in Studio and press Run, or send new inputs from your code, or ask a connected AI assistant.

Can I call this Trustpilot tool as an API?

Yes. Send a POST request to /v1/query with your Fous API key and the inputs, and get JSON back.

How much does it cost?

Each completed run costs 1 credit. Failed runs without a completed receipt are free; completed work can remain charged if delivery is interrupted. With pay as you go, a credit costs 1¢. Monthly plans cost less per credit.

Do I need a Trustpilot account?

No. You only need a Fous account.

How current is the data?

Fous gets the data from trustpilot.com when you run it. Some results are reused for up to 24 hours, and results that use your account or key are never reused. It was last verified on Sep 28, 2026.