Turn the Collins Aerospace Customer Portal into an API

What you can build on the Customer Portal

• Get repair orders

  Build this

  Reads the Repairs Order History page, with a status filter and Advanced Filters for orders older than the default 60 days.

  Takes

  Status (optional), PO, part or serial number (optional), order date range (optional)

  Returns

  Repair order number, PO number, part, serial number, sales order number, status, scheduled or shipped date, tracking number, quote price, days open

• Get spares orders

  Build this

  Reads the Spares Order History page, filtered by PO, part, sales order number, business unit or order date range.

  Takes

  PO, part or sales order number (optional), business unit (optional), order date range (optional)

  Returns

  PO number, part, sales order number, business unit, status, scheduled or shipped date, tracking number

• Check part price and availability

  Build this

  Runs a Spare Parts Search for up to five part numbers and reads what it shows for each, including product notes such as a superseded part.

  Takes

  Part numbers (up to five)

  Returns

  Part number, description, business unit, condition, MOQ, UOM, lead time, availability, price, product notes

• Approve or reject a repair quote

  Build this

  Opens a Quote Ready repair order and selects Submit Approval or Reject Quote, after you have reviewed the quote.

  Takes

  Repair order number, approve or reject

  Returns

  Repair order number, PO number, quote price, decision, status

Automate the Customer Portal with a workflow

A workflow runs your methods as one process, with nobody at the screen. A schedule or a call from your own system starts it, the steps run in order, and the result arrives in your inbox or in the systems you already use.

• Repair quotes waiting for your approval

  Build this

  Starts

  Every weekday at 7:00

  Step 1

  Get the repair orders in On Hold-Customer Action status.

  Step 2

  Keep the ones with a Quote Ready link.

  Step 3

  Email you the list with repair order number, part, serial number, quote price and days open.

• Ship dates and tracking numbers for open orders

  Build this

  Starts

  Every weekday at 16:00

  Step 1

  Get the repair orders and the spare orders from the last 60 days.

  Step 2

  Keep the orders whose status, scheduled or shipped date or tracking number changed since the last run.

  Step 3

  Post each one to your ERP or maintenance system webhook.

• Weekly price and lead time check for your part list

  Build this

  Starts

  Every Monday at 6:00

  Step 1

  For each part number on your list, check price and availability in Spare Parts Search.

  Step 2

  Keep the parts whose price, lead time or availability changed since the last run.

  Step 3

  Email you the changes, with any product notes about superseded parts.

You can run a workflow by hand on every plan, Free included. Schedules and webhook triggers come with the paid plans, from $29 a month.

Once built, one call from your code

Once you have built a method, it is one POST to /v1/runs from your backend, or a tool an AI agent calls over MCP. This is what “Get repair orders” would look like.

curl https://api.fous.com/v1/runs \
  -H "Authorization: Bearer $FOUS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "method": "customers.collinsaerospace.com/get_repair_orders",
    "input": {
      "status": "On Hold-Customer Action"
    }
  }'

{
  "status": "completed",
  "data": {
    "orders": [
      {
        "repair_order_number": "RO-584120",
        "po_number": "ACME-77310",
        "part": "822-4410-002",
        "serial_number": "SN48213",
        "sales_order_number": "6031987",
        "status": "On Hold-Customer Action",
        "scheduled_or_shipped_date": null,
        "tracking_number": null,
        "quote_price": 4860,
        "quote_days_open": 6
      }
    ],
    "count": 1
  }
}

An example with invented data, not a ready-made endpoint. The method exists in your organization once you build it, and its name, inputs and fields follow your request.

The Customer Portal’s own options

Collins describes no API, EDI or file interface for the Customer Portal in its public help pages and user guides. The portal itself lets you download order search results as CSV, download a list of your invoices and download or request price catalogs by business unit.

Read on November 12, 2026: Customer portal help and user guides, Repairs order status and history (user guide), Spares price catalog (user guide).

Signing in to the Customer Portal

The Customer Portal signs you in with your company email address as User ID and a password, then Duo multifactor authentication, set up with the Duo Mobile app or, without a smartphone, a phone call to a landline. With Fous you sign in once through the portal's own sign-in with your own account, and the login is sealed with AES-256, never returned by the API or written to logs.

Worth knowing

Order history shows 60 days by default

Repairs Order History and Spares Order History show the past 60 days by order date. Older orders need Advanced Filters, so a method that reads them takes a date range.

Failed sign-ins need a manual reset

Going over the limit of login attempts locks the account until it is reset by hand. An account's email address cannot be changed, and a disabled account cannot be reactivated: the user registers again.

Prices depend on your account setup

When no price shows in Spare Parts Search, the business unit has to be added to your profile with Set Account. Unpriced parts show Request Quote, and some parts can only be ordered through a CSR.

Order documents are PDFs

The Documents tab on an order's details page holds its documents as PDF. Your account statement may be split into sections, one for each Collins business you deal with.

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