Turn Decisiv SRM into an API

What you can build on Decisiv

• Get open cases

  Build this

  Reads the All Cases tab of the Cases screen for a date range, with the Status, Fleet Status and ETR of each case.

  Takes

  Location, date range, status (optional)

  Returns

  Case, asset unit, service location, date, status, fleet status, ETR, follow-up time

• Get estimates waiting for approval

  Build this

  Opens a case on the Viewing Case page and reads the line items pending approval in the Approval Requested section, with the Estimate History.

  Takes

  Case number

  Returns

  Case, service location, line items pending approval, estimate version, estimate total, estimate history

• Check an asset's open cases and requests

  Build this

  Reads the CASES, SERVICE REQUESTS and DEFERRED OPERATIONS tabs of the Show Asset screen for one unit.

  Takes

  Unit number

  Returns

  Open cases with active or inactive, pending service requests, deferred operations

• Respond to an estimate

  Build this

  On the Viewing Case page, sets each line item pending approval to Approved, Defer or Decline and clicks SUBMIT.

  Takes

  Case number, a decision for each line item

  Returns

  Case, line items with the decision sent, submitted at

Automate Decisiv with a workflow

A workflow runs your methods as one process, with nobody at the screen. A schedule or a call from your own system starts it, the steps run in order, and the result arrives in your inbox or in the systems you already use.

• List new estimate approval requests each morning

  Build this

  Starts

  Every weekday at 7:00

  Step 1

  Get open cases reads the All Cases tab for the last 30 days.

  Step 2

  For each case, get estimates waiting for approval reads the line items pending approval.

  Step 3

  Keep the requests that were not there on the last run.

  Step 4

  Email you each case with its service location, line items and estimate total.

• Send Status and ETR changes to your maintenance system

  Build this

  Starts

  Every hour

  Step 1

  Get open cases reads the All Cases tab for the last 30 days with Status, Fleet Status and ETR.

  Step 2

  Keep the cases whose Status or ETR changed since the last run.

  Step 3

  Post them as JSON to your maintenance system's webhook.

• Report deferred operations for a list of units

  Build this

  Starts

  When your system calls the workflow's webhook with a list of unit numbers

  Step 1

  For each unit, check an asset's open cases and requests reads the Show Asset screen.

  Step 2

  An AI step groups the deferred operations and pending service requests by unit.

  Step 3

  Email you the report with open cases marked Active or Inactive.

You can run a workflow by hand on every plan, Free included. Schedules and webhook triggers come with the paid plans, from $29 a month.

Once built, one call from your code

Once you have built a method, it is one POST to /v1/runs from your backend, or a tool an AI agent calls over MCP. This is what “Get open cases” would look like.

curl https://api.fous.com/v1/runs \
  -H "Authorization: Bearer $FOUS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "method": "login.decisiv.net/get_open_cases",
    "input": {
      "location": "Northwind Freight - Columbus Depot",
      "date_range": "last_7_days"
    }
  }'

{
  "status": "completed",
  "data": {
    "location": "Northwind Freight - Columbus Depot",
    "cases": [
      {
        "case": "7731204",
        "asset_unit": "T-4471",
        "service_location": "Acme Truck Center - Dayton",
        "date": "2026-11-10",
        "status": "Approval Requested",
        "fleet_status": "Awaiting Approval",
        "etr": "2026-11-13 16:00",
        "follow_up": "overdue"
      }
    ]
  }
}

An example with invented data, not a ready-made endpoint. The method exists in your organization once you build it, and its name, inputs and fields follow your request.

Decisiv’s own options

Decisiv offers APIs through SRM Gateway, which gives fleets and asset managers access to data in the Decisiv SRM ecosystem. You request it from Decisiv through a form or a demo. Dealers can also connect their dealer management system, such as Karmak, CDK or DSI, through Decisiv's DMS and DBS integrations.

Read on November 12, 2026: SRM Gateway for Fleets and Asset Managers, Help for DMS and DBS Integrations, Respond to an Estimate Approval Request.

Signing in to Decisiv

Decisiv signs you in with a username or email and a password from your administrator, and an account with several locations picks one from My Locations. Since Case V8.25.0 in November 2025, locations that require it add a two-factor step. With Fous you sign in through Decisiv's own sign-in with your own account, and the login is sealed with AES-256 so code and AI agents never see it.

Worth knowing

Work is tied to one location

An account assigned to several locations chooses one from My Locations, and everything done after that is for that location. A method should name the location it reads.

Saved filters change what you see

Filters on the All Cases, My Cases and Watching tabs are kept across sessions, separately for each tab. A filter left on can hide cases, so a method should set its own date range and filters.

Each approval request is a new version

Every approval request creates a new estimate version and its own PDF. Past versions stay in the Estimate History section of the Viewing Case page.

Open cases span the whole network

The CASES tab of Show Asset lists open cases at any service provider location in the network, marked Active when created in the past 30 days and Inactive otherwise.

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