Get your Payments Insider chargebacks through an API

What you can build on Payments Insider

• Get chargebacks and retrieval requests

  Build this

  Runs the Chargebacks report under Reports, filtered by Received Date, and reads each row of the Details section with its case details.

  Takes

  Received from, received to, card type (optional)

  Returns

  Received date, case type, card type, card number (masked), amount, authorization code, documents on file

• Search transactions

  Build this

  Searches your transactions by date range or amount and reads the matching rows of the transaction report.

  Takes

  Date from, date to, amount (optional)

  Returns

  Transaction date, amount, card type, card number (masked), authorization code

• List monthly statements

  Build this

  Lists the monthly statements in Payments Insider for one MID, statement type and date range.

  Takes

  MID, statement type (optional), date from, date to

  Returns

  MID, statement type, statement month

• Upload a document and remedy a chargeback

  Build this

  Opens one case in the Chargebacks report, adds your document with Upload Document and selects Remedy Chargeback.

  Takes

  Card number (last four), received date, amount, document

  Returns

  Card number (masked), amount, documents on file, action taken

Automate Payments Insider with a workflow

A workflow runs your methods as one process, with nobody at the screen. A schedule or a call from your own system starts it, the steps run in order, and the result arrives in your inbox or in the systems you already use.

• New chargebacks and retrieval requests, each morning

  Build this

  Starts

  Every weekday at 8:00

  Step 1

  Get chargebacks and retrieval requests received in the last 7 days from the Chargebacks report.

  Step 2

  Keep the cases that were not there on the last run.

  Step 3

  Email you the list with received date, case type, card type, amount and authorization code.

• Yesterday's transactions, handed to accounting

  Build this

  Starts

  Every weekday at 7:00

  Step 1

  Search transactions for the previous day.

  Step 2

  Have an AI step total the amounts by card type.

  Step 3

  Post the totals and the transaction rows to your accounting system's webhook.

• Statement check for every MID

  Build this

  Starts

  Every month on the 10th at 9:00

  Step 1

  For each MID you name, list the statements for the previous month.

  Step 2

  Keep the MIDs that have no statement for that month yet.

  Step 3

  Email you the list of statements found and the MIDs still missing one.

You can run a workflow by hand on every plan, Free included. Schedules and webhook triggers come with the paid plans, from $29 a month.

Once built, one call from your code

Once you have built a method, it is one POST to /v1/runs from your backend, or a tool an AI agent calls over MCP. This is what “Get chargebacks and retrieval requests” would look like.

curl https://api.fous.com/v1/runs \
  -H "Authorization: Bearer $FOUS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "method": "mypaymentsinsider.com/get_chargebacks",
    "input": {
      "received_from": "2026-11-02",
      "received_to": "2026-11-11"
    }
  }'

{
  "status": "completed",
  "data": {
    "cases": [
      {
        "received_date": "2026-11-10",
        "case_type": "Chargeback",
        "card_type": "Visa",
        "card_number": "************4821",
        "amount": 248.6,
        "authorization_code": "08214C",
        "documents_on_file": []
      }
    ],
    "count": 1
  }
}

An example with invented data, not a ready-made endpoint. The method exists in your organization once you build it, and its name, inputs and fields follow your request.

Payments Insider’s own options

Elavon's Payments Insider help centre documents reports that you run on screen and export, bookmarked reports that can run on a schedule and land in the Download Manager, and SFTP delivery for accounts set up with SFTP integration. It documents no API for these reports. Chargebacks are answered in the portal, and disputes can also be started with Elavon's Chargeback team.

Read on November 12, 2026: How to Bookmark and Schedule Reports in Payments Insider, How to View and Respond to Chargeback Disputes in Payments Insider, Elavon frequently asked questions.

Signing in to Payments Insider

Payments Insider signs you in with a username and password that you create when you register, and you can create employee accounts and manage their permissions. With Fous you sign in once through Payments Insider's own sign-in with your own account: the login is sealed with AES-256 and never returned by the API or written to logs.

Worth knowing

Chargebacks live in the reports

Cases are found under Reports, then Chargebacks, with Received Date as the default filter. Each Details row opens a panel with Remedy Chargeback, Accept Chargeback and Upload Document.

Accept Chargeback ends the dispute

Accepting debits the amount from your bank account and returns it to the cardholder, and no more documents can be added. Remedy Chargeback needs documents supporting your case.

Bookmarks belong to one report type

A bookmark saved under Sales does not show under Authorizations. A scheduled report appears in the Download Manager the next time it runs, and some reports cannot be scheduled.

Funding follows settlement

Without faster funding, Elavon says deposits arrive 1 to 3 business days after you settle your transactions, and holidays or security reviews can delay them.

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