Turn Iron Mountain Connect into an API

What you can build on Iron Mountain Connect

• Search your records at Iron Mountain

  Build this

  Runs a search under Records Management | Search, Retrieve and reads the boxes and files on the Search Results screen, with each record's status.

  Takes

  Search words, customer (optional), record status (optional)

  Returns

  SKP Barcode, customer box number, Reference 1, major and minor description, record status, customer

• Track your orders

  Build this

  Reads the Order List under Records Management | Track Orders, filtered by customer, order type and request date.

  Takes

  Customer (optional), order type (optional), requested since

  Returns

  Order number, order type, customer, request date, requested by, order status

• Read an order's details and history

  Build this

  Opens one order from Track Orders and reads its Order Information tab and the transactions on its Order History tab.

  Takes

  Order number

  Returns

  Order status, priority, delivery or collection address, order instructions, line items, transactions with date and user

• Place a retrieval order

  Build this

  Adds the boxes or files you name to the basket and completes the Retrieval Order wizard with your retrieval method, priority and delivery address.

  Takes

  SKP Barcodes, retrieval method, priority, delivery address, order instructions

  Returns

  Order number, order status, priority, items ordered

Automate Iron Mountain Connect with a workflow

A workflow runs your methods as one process, with nobody at the screen. A schedule or a call from your own system starts it, the steps run in order, and the result arrives in your inbox or in the systems you already use.

• Retrieval and collection orders that moved today

  Build this

  Starts

  Every weekday at 16:00

  Step 1

  Track your orders requested in the last 14 days, for each customer you name.

  Step 2

  Keep the orders whose order status changed since the last run, such as In Transit or On Hold.

  Step 3

  Email you the list with order number, order type, requested by and the new status.

• Boxes checked out from Iron Mountain, every Monday

  Build this

  Starts

  Every Monday at 7:00

  Step 1

  Search your records with the record status Checked Out From Iron Mountain.

  Step 2

  Keep the boxes and files that were not checked out on the last run.

  Step 3

  Post them, with SKP Barcode, customer box number and description, to your webhook.

• Items Iron Mountain could not find on your orders

  Build this

  Starts

  Every weekday at 10:00

  Step 1

  Track your orders requested in the last 7 days and keep those not yet Completed or Cancelled.

  Step 2

  For each one, read the order's history.

  Step 3

  Keep the Requested: not found transactions and email you the order numbers and line items.

You can run a workflow by hand on every plan, Free included. Schedules and webhook triggers come with the paid plans, from $29 a month.

Once built, one call from your code

Once you have built a method, it is one POST to /v1/runs from your backend, or a tool an AI agent calls over MCP. This is what “Search your records at Iron Mountain” would look like.

curl https://api.fous.com/v1/runs \
  -H "Authorization: Bearer $FOUS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "method": "www.ironmountainconnect.com/search_records",
    "input": {
      "query": "accounts payable 2019",
      "record_status": "Checked Out From Iron Mountain"
    }
  }'

{
  "status": "completed",
  "data": {
    "records": [
      {
        "type": "box",
        "skp_barcode": "KX4820193A7",
        "customer_box_number": "AP-2019-014",
        "reference_1": "Finance",
        "major_description": "Accounts payable 2019",
        "minor_description": "Vendor invoices Jan to Mar",
        "record_status": "Checked Out From Iron Mountain",
        "customer": "Acme Corporation"
      }
    ],
    "count": 1
  }
}

An example with invented data, not a ready-made endpoint. The method exists in your organization once you build it, and its name, inputs and fields follow your request.

Iron Mountain Connect’s own options

Iron Mountain describes Iron Mountain Connect as its online customer hub and documents no customer API for it on its own pages. What it offers is the hub itself: searches you can export to .csv in the background, reports in the Report Centre, and orders placed through its wizards.

Read on November 12, 2026: Iron Mountain Connect Records Management user guide, Reporting and inventory management, Iron Mountain Connect datasheet.

Signing in to Iron Mountain Connect

Iron Mountain Connect signs you in with a username and password. Your company can add security questions and a 4-digit PIN, used to place orders by phone, and three failed attempts lock the account for five minutes. With Fous you sign in once through Connect's own sign-in with your own account: the login is sealed with AES-256, and an expired session is signed back in.

Worth knowing

Service Priorities set when a retrieval arrives

Each customer's Service Priorities are under Administration | Manage Organisations. The user guide lists Next Day Retrieval Service with a 3:00 p.m. order cut-off for delivery by 5:00 p.m. the next business day.

Only unprocessed orders can be cancelled

An order can be cancelled only while its status is Submitted for Processing. Cancelled orders are removed for good, and processed orders are archived after six months without a transaction.

Searches stop at 5,000 records

The Search Results screen shows up to 5,000 records, boxes before files. For more, Export builds a .csv of up to 100,000 lines in the background.

Lockouts get stricter after the first

Three failed sign-in attempts lock the account for five minutes. After one lockout, a single failed attempt locks it again, and passwords must be reset at set intervals.

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