Turn Syndigo CXH into an API

What you can build on Syndigo

• Get publication status by recipient

  Build this

  Reads where each of your products stands with one recipient: its publication status, such as Synchronized, Error or Rejected, by GTIN.

  Takes

  Recipient, GTINs (optional), publication status (optional)

  Returns

  GTIN, product name, recipient, publication status

• Get the Data Quality Assessment

  Build this

  Reads one product's Data Quality Assessment against a recipient: each issue, whether it is critical, the attribute it is on and the completeness score.

  Takes

  GTIN, recipient

  Returns

  Completeness score, critical errors count, issues with message, attribute and critical flag, required attributes

• Get recipient feedback

  Build this

  Reads the feedback recipients sent back on a product after it was published, with each item's problem, resolution and severity.

  Takes

  GTIN

  Returns

  GTIN, problem, resolution, severity, language

• Publish products to a recipient

  Build this

  Starts a publication of the products you name to one linked recipient, and reports any data quality errors for a product that is not at 100%.

  Takes

  Recipient, GTINs

  Returns

  GTIN, publication started, data quality errors

Automate Syndigo with a workflow

A workflow runs your methods as one process, with nobody at the screen. A schedule or a call from your own system starts it, the steps run in order, and the result arrives in your inbox or in the systems you already use.

• Products in Error or Rejected, each recipient

  Build this

  Starts

  Every weekday at 7:00

  Step 1

  For each recipient you name, get the publication status of your products.

  Step 2

  Keep the products in Error or Rejected.

  Step 3

  Email you the list, one section per recipient, with GTIN and product name.

• New recipient feedback, sent to your product team

  Build this

  Starts

  Every weekday at 9:00

  Step 1

  For each GTIN on your list, get the recipient feedback.

  Step 2

  Keep the feedback items that were not there on the last run.

  Step 3

  Post each one, with GTIN, problem, resolution and severity, to your Slack or PIM webhook.

• Weekly critical data quality issues by recipient

  Build this

  Starts

  Every Monday at 8:00

  Step 1

  For each GTIN and recipient you name, get the Data Quality Assessment.

  Step 2

  Keep the products with one or more critical errors.

  Step 3

  Group the issues by attribute and email you the summary, with each product's completeness score.

You can run a workflow by hand on every plan, Free included. Schedules and webhook triggers come with the paid plans, from $29 a month.

Once built, one call from your code

Once you have built a method, it is one POST to /v1/runs from your backend, or a tool an AI agent calls over MCP. This is what “Get publication status by recipient” would look like.

curl https://api.fous.com/v1/runs \
  -H "Authorization: Bearer $FOUS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "method": "platform.syndigo.com/get_publication_status",
    "input": {
      "recipient": "Northwind Market",
      "publication_status": "Error"
    }
  }'

{
  "status": "completed",
  "data": {
    "recipient": "Northwind Market",
    "products": [
      {
        "gtin": "00012345678905",
        "product_name": "Acme Cold Brew Coffee, 12 fl oz, 4 pack",
        "publication_status": "Error"
      },
      {
        "gtin": "00012345678912",
        "product_name": "Acme Oat Milk Creamer, 32 fl oz",
        "publication_status": "Error"
      }
    ],
    "count": 2
  }
}

An example with invented data, not a ready-made endpoint. The method exists in your organization once you build it, and its name, inputs and fields follow your request.

Syndigo’s own options

Syndigo documents a Content Experience Suite API that creates and updates products, uploads assets, links recipients, checks data quality and publishes. It needs an account with API access enabled, and the credentials come from your Syndigo account representative. It does not create Enhanced Content or give access to reporting.

Read on November 12, 2026: FAQ: Content Experience Suite API, API authentication, Supplier experience.

Signing in to Syndigo

Syndigo signs you in with a username and password, and SSO users sign in through sso.syndigo.com. A forgotten password is reset by a link sent to the email address on record. With Fous you sign in once through Syndigo's own sign-in with your own account: the login is sealed with AES-256, and an expired session is signed back in.

Worth knowing

Publishing starts a publication

A publish call answers with PublicationStarted. The outcome shows later in the product's publication status for that recipient, such as Synchronized, Error or Rejected.

Data quality is checked per recipient

The Data Quality Assessment checks a product against one target recipient, with a completeness score and critical errors. Publishing can return the data quality errors when the product is not at 100%.

Feedback arrives after you publish

Syndigo's flow for suppliers is to publish, retrieve and respond to recipient feedback, then publish again. Each feedback item has a Problem, a Resolution and a Severity.

Batches of 200 products, searches under 10,000

Syndigo recommends keeping an import under 200 products in one call and a search below 10,000 products, so large catalogs go in several calls.

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