Pull your Cars.com leads and reviews into your systems

What you can build on the Cars.com Hub

• Get Contact Details leads

  Build this

  Reads the Contact Details tab of the Connections & Contact Details report under Customer Engagement, for a date range of up to 4 months.

  Takes

  From date, to date, connection type (optional), stock type (optional)

  Returns

  Date, connection type, source, stock type, vehicle of interest, shopper name, email, phone, message

• Get unanswered reviews

  Build this

  Opens Reputation, then Reviews and All Reviews in the Dealer Panel, and reads the reviews that match the response status, source and sentiment you give.

  Takes

  Date range, response status, source (optional), sentiment (optional)

  Returns

  Review date, source, reviewer, review text, sentiment, employee tagged, response status

• Get shopper details for a lead

  Build this

  Opens a lead on the Leads tab, clicks View all shopper details and reads Highlights, the shopper's activity and Saved vehicles.

  Takes

  Shopper name or lead date

  Returns

  Leads submitted, dealers contacted, most-viewed vehicle, price range, last active, Influence score, saved vehicles, selling strategy

• Respond to a review

  Build this

  Finds one review under Reviews, All Reviews in the Dealer Panel, clicks Respond, enters your text and clicks Send Response.

  Takes

  Reviewer, review date, source, response text

  Returns

  Reviewer, source, response status

Automate the Cars.com Hub with a workflow

A workflow runs your methods as one process, with nobody at the screen. A schedule or a call from your own system starts it, the steps run in order, and the result arrives in your inbox or in the systems you already use.

• Yesterday's Cars.com leads, sent for a check against your CRM

  Build this

  Starts

  Every weekday at 7:00

  Step 1

  Get the Contact Details leads from yesterday.

  Step 2

  Keep the leads that were not there on the last run.

  Step 3

  Post each lead's date, connection type, source, vehicle and shopper contact to your webhook, to match against your CRM.

• Negative reviews still waiting for a response

  Build this

  Starts

  Every weekday at 9:00

  Step 1

  Get the unanswered reviews with negative sentiment from the last 30 days.

  Step 2

  Keep the reviews that were not there on the last run.

  Step 3

  Email you each one with its source, reviewer, text and tagged employee.

• Weekly Cars.com lead summary by connection type

  Build this

  Starts

  Every Monday at 8:00

  Step 1

  Get the Contact Details leads from the last 7 days.

  Step 2

  Group them by connection type, source and stock type with an AI step.

  Step 3

  Email you the counts and the list of leads.

You can run a workflow by hand on every plan, Free included. Schedules and webhook triggers come with the paid plans, from $29 a month.

Once built, one call from your code

Once you have built a method, it is one POST to /v1/runs from your backend, or a tool an AI agent calls over MCP. This is what “Get Contact Details leads” would look like.

curl https://api.fous.com/v1/runs \
  -H "Authorization: Bearer $FOUS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "method": "hub.carscommerce.inc/get_contact_details_leads",
    "input": {
      "from": "2026-11-10",
      "to": "2026-11-11",
      "stock_type": "Used"
    }
  }'

{
  "status": "completed",
  "data": {
    "dealership": "Northwind Motors",
    "leads": [
      {
        "date": "2026-11-11",
        "connection_type": "Email",
        "source": "Used Car Email Lead",
        "stock_type": "Used",
        "vehicle_of_interest": "2022 Toyota RAV4 XLE, stock N24187",
        "shopper_name": "Example Shopper 1",
        "email": "shopper1@example.com",
        "phone": null,
        "message": "Is this RAV4 still available? Can I come by Saturday morning?"
      }
    ],
    "count": 1
  }
}

An example with invented data, not a ready-made endpoint. The method exists in your organization once you build it, and its name, inputs and fields follow your request.

The Cars.com Hub’s own options

The Cars.com Hub help center documents no API for dealers to read leads, reviews or reports. Listings normally arrive from your inventory feed, Cars.com leads are delivered to your CRM, and the Contact Details table downloads as a .csv or .xlsx file.

Read on November 12, 2026: How to access your Connections & Contact Details report, How to upload your cars.com inventory, How to navigate shopper details.

Signing in to the Cars.com Hub

The Cars.com Hub signs you in on the Cars Commerce sign-in page with your password, and the same login now works across all Cars.com solutions. With Fous you sign in once through that page with your own account. The login is sealed with AES-256, never returned by the API or written to logs, and your code and AI agents never see it.

Worth knowing

Manual edits lock a field from your feed

Editing a listing field in the Hub locks it, so your inventory feed no longer updates it until you switch its lock toggle off. Price Lock does the same for price on purpose.

New listings take up to an hour

A listing added by hand takes between 10 minutes and one hour to appear on Cars.com. Photos are .png, .jpg or .jpeg, at most 8MB each and 32 per vehicle.

Contact Details reads 4 months at most

The Contact Details tab accepts a date range of up to 4 months. Web Transfer and Other connections carry no shopper contact information, only the vehicle of interest.

Reviews live in the Dealer Panel

The Reputation tab opens the Dealer Panel in a new window. Only Admin users can submit, edit or delete review responses there.

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