Turn your Smartpoint queues into an API

What you can build on Smartpoint

• List the booking files in a queue

  Build this

  Opens My queues in Smartpoint Cloud, selects the queue and category you name and reads its booking file count and the booking files in it.

  Takes

  Queue number, category (optional), PCC (optional)

  Returns

  Queue, category, PCC, booking file count, and for each booking file the record locator, travelers and flights

• Get a booking file

  Build this

  Retrieves a booking by record locator from Booking file and reads the Travelers, Reservations and Booking information sections of the graphical booking file.

  Takes

  Record locator

  Returns

  Record locator, travelers and PTC, flights with status and allowed baggage, ticket numbers, ticketing arrangement, airline confirmation numbers

• Find booking files by traveler name

  Build this

  Uses the advanced retrieve on Booking file to search by a traveler's last name, with an optional date, and reads the list of matching booking files.

  Takes

  Last name, date (optional)

  Returns

  Record locator, traveler names, first flight date, route

• Add a notepad remark to a booking file

  Build this

  Opens a booking file, adds a notepad remark in the Document invoicing section and saves the change.

  Takes

  Record locator, remark text

  Returns

  Record locator, notepad remarks after saving

Automate Smartpoint with a workflow

A workflow runs your methods as one process, with nobody at the screen. A schedule or a call from your own system starts it, the steps run in order, and the result arrives in your inbox or in the systems you already use.

• NDC schedule changes and cancellations, every morning

  Build this

  Starts

  Every weekday at 7:00

  Step 1

  List the booking files in queue 11, where NDC schedule changes are placed, and in queue 23.

  Step 2

  Get each booking file's flights and travelers.

  Step 3

  Email you one list per queue, with the record locator, travelers and each flight with its status.

• New booking files on your ticketing queue

  Build this

  Starts

  Every hour, weekdays

  Step 1

  List the booking files in the queue you name.

  Step 2

  Keep the record locators that were not there on the last run.

  Step 3

  Get each new booking file and post it, with travelers, flights and ticketing arrangement, to your webhook.

• Queue counts for every PCC, weekly

  Build this

  Starts

  Every Monday at 8:00

  Step 1

  For each PCC and queue you name, list the booking files and their count.

  Step 2

  Group the counts by PCC.

  Step 3

  Email you the counts, with the record locators of each queue.

You can run a workflow by hand on every plan, Free included. Schedules and webhook triggers come with the paid plans, from $29 a month.

Once built, one call from your code

Once you have built a method, it is one POST to /v1/runs from your backend, or a tool an AI agent calls over MCP. This is what “List the booking files in a queue” would look like.

curl https://api.fous.com/v1/runs \
  -H "Authorization: Bearer $FOUS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "method": "my.travelport.com/list_queue_booking_files",
    "input": {
      "queue": "11",
      "pcc": "7XK2"
    }
  }'

{
  "status": "completed",
  "data": {
    "queue": "11",
    "category": null,
    "pcc": "7XK2",
    "count": 1,
    "booking_files": [
      {
        "record_locator": "Q7XK2M",
        "travelers": "TRAVELER/ALEX MR",
        "flights": [
          {
            "route": "LHR-JFK",
            "flight": "Acme Air 1482",
            "departs": "2026-11-19 10:35",
            "status": "HK"
          }
        ]
      }
    ]
  }
}

An example with invented data, not a ready-made endpoint. The method exists in your organization once you build it, and its name, inputs and fields follow your request.

Smartpoint’s own options

Smartpoint itself is the agent workspace. Travelport offers separate APIs: TripServices for flights, stays and card payments, with trial access you sign up for on MyTravelport, and the Universal API, whose production credentials follow a contract and certification. For queue work there is the Queue Control Console, a web console for Galileo queues in APAC and EMEA.

Read on November 12, 2026: Travelport Developer Portal, Universal API: getting credentials, Queue Control Console FAQs.

Signing in to Smartpoint

Smartpoint Cloud opens from MyTravelport: you sign in to MyTravelport, which sends a code to your email address, then enter your Travelport+ sign-on and password, and a PCC when your account is not tied to one. With Fous you sign in once through that sign-in with your own account: the login is sealed with AES-256, the emailed code is handled, and an expired session is signed back in.

Worth knowing

Queues belong to a PCC

Each PCC has its own numbered queues, some reserved for fixed functions. To monitor another PCC's queues you need queue access permission or Selective Access, so a method takes the PCC as an input.

NDC schedule changes go to queues 11 and 23

For NDC bookings, schedule changes and partial involuntary cancellations go to queue 11. Full involuntary cancellations, TTL expiry, no-shows and changes made outside the NDC channel go to queue 23.

Read NDC tickets from the graphical view

Ticket display (*HTE) is not supported in the terminal for NDC transactions. Travelport points you to the graphical booking file for tickets on both NDC and EDIFACT bookings.

Desktop plugins do not carry over

A plugin built with the Smartpoint Desktop SDK is not compatible with Smartpoint Cloud. Smartpoint Cloud runs in Chrome, Edge or Firefox on a PC or Mac, not on mobile or tablet.

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