Get your Aviva Broker claims and statements as JSON

What you can build on Aviva Broker

• Track your claims

  Build this

  Reads the existing claims you track through Claims in My Services, with each claim's status, cause and cost.

  Takes

  Client name or claim reference (optional)

  Returns

  Claim reference, client, policy number, cause, status, cost to date

• Read your Collections statement

  Build this

  Reads the Statement View page in Aviva Broker Collections: your account and payment activity with Aviva, and your credit controller.

  Takes

  Statement site (optional)

  Returns

  Client, policy number, transaction, amount, due date, payment status, credit controller

• List e-Documents for a client

  Build this

  Reads e-Documents in My Services for one client or policy and lists the documents issued, without downloading them.

  Takes

  Client name or policy number

  Returns

  Document name, client, policy number, issue date

• Make a mid-term change in Fast Trade

  Build this

  Opens a client's policy in Fast Trade, makes the mid-term change you describe and returns the revised premium and the documents issued.

  Takes

  Policy number, change, effective date

  Returns

  Policy number, change, effective date, additional or return premium, documents issued

Automate Aviva Broker with a workflow

A workflow runs your methods as one process, with nobody at the screen. A schedule or a call from your own system starts it, the steps run in order, and the result arrives in your inbox or in the systems you already use.

• Morning claims check for your clients

  Build this

  Starts

  Every weekday at 8:00

  Step 1

  For each client you name, track the claims in Claims.

  Step 2

  Keep the claims whose status or cost changed since the last run.

  Step 3

  Email you the list, with claim reference, client, status and cost to date.

• New Collections statement items, to your accounts system

  Build this

  Starts

  Every weekday at 9:00

  Step 1

  Read the Statement View page in Aviva Broker Collections.

  Step 2

  Keep the items that were not there on the last run.

  Step 3

  Post client, policy number, transaction, amount and due date to your accounts system's webhook.

• New e-Documents for each client, weekly

  Build this

  Starts

  Every Monday at 7:30

  Step 1

  For each client you name, list the documents in e-Documents.

  Step 2

  Keep the documents not there on the last run.

  Step 3

  Email you one list, grouped by client, with document name, policy number and issue date.

You can run a workflow by hand on every plan, Free included. Schedules and webhook triggers come with the paid plans, from $29 a month.

Once built, one call from your code

Once you have built a method, it is one POST to /v1/runs from your backend, or a tool an AI agent calls over MCP. This is what “Track your claims” would look like.

curl https://api.fous.com/v1/runs \
  -H "Authorization: Bearer $FOUS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "method": "connect.avivab2b.co.uk/track_claims",
    "input": {
      "client": "Northwind Bakery Ltd"
    }
  }'

{
  "status": "completed",
  "data": {
    "client": "Northwind Bakery Ltd",
    "claims": [
      {
        "claim_reference": "CLM-0004817",
        "policy_number": "SME-7730142",
        "cause": "Escape of water",
        "status": "Open",
        "cost_to_date": 4250,
        "currency": "GBP"
      }
    ],
    "count": 1
  }
}

An example with invented data, not a ready-made endpoint. The method exists in your organization once you build it, and its name, inputs and fields follow your request.

Aviva Broker’s own options

Aviva's broker site describes no API for broker firms. Its integrated route is trading a number of Commercial and Specialty Lines products from your software house through Acturis eTrade. Otherwise you use the site itself: Fast Trade for quotes, mid-term changes and renewals, Aviva Broker Collections for your account, and the claims self-service.

Read on November 12, 2026: Placing business via Acturis eTrade, How to get access to Acturis eTrade, Online services.

Signing in to Aviva Broker

Aviva Broker signs you in with the email address you registered your account with and a password, and its FAQ has a section on two-step verification. With Fous you sign in once through Aviva Broker's own sign-in with your own account. The login is sealed with AES-256, never returned by the API or written to logs, and code and AI agents never see it.

Worth knowing

Collections is updated daily

Aviva Broker Collections is updated once a day, so a workflow that reads the Statement View page needs to run only once a day. Your credit controller's contact details are on that page.

Acturis access follows your agency number

Acturis eTrade needs your Aviva commercial agency number, which usually starts with 50 or 51 followed by one or two letters. Commercial product activations are generally processed monthly.

Not every risk fits Fast Trade

Fast Trade carries Aviva's digitally traded small business products. Risks that do not fit the online criteria go to Mid-Market, which has its own self-service tools for tracking new business quotes.

Live Chat keeps office hours

Fast Trade's Live Chat runs Monday to Friday, 9am to 5pm, including bank holidays.

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