Turn The Hartford EBC into an API

What you can build on the EBC

• Get overdue and cancelled accounts

  Build this

  Reads the Reporting view of accounts that are overdue, cancelled due to non-payment or recently paid up, as it stands at the time of the call.

  Takes

  Status (optional)

  Returns

  Insured, policy number, line of business, status, minimum amount due, due date

• Get billing details for a policy

  Build this

  Searches a policy number in Policy Search and reads its billing: minimum amount due, billed balance, last payment made and the remaining installments.

  Takes

  Policy number

  Returns

  Insured, minimum amount due, billed balance, last payment amount and date, remaining installment due dates, payment plan

• Get loss history for a policy

  Build this

  Opens Claims for a policy and reads its loss runs for the last five years or a date range you give, with each claim's status, payments and reserves.

  Takes

  Policy number, from date (optional), to date (optional)

  Returns

  Claim number, date of loss, line of business, status, paid amount, reserve amount and type

• Add a driver to a business auto policy

  Build this

  Opens a business auto policy, starts the add driver change under Service Requests and submits it for processing.

  Takes

  Policy number, driver name, date of birth, license number, license state, effective date

  Returns

  Policy number, request type, driver name, effective date, request status

Automate the EBC with a workflow

A workflow runs your methods as one process, with nobody at the screen. A schedule or a call from your own system starts it, the steps run in order, and the result arrives in your inbox or in the systems you already use.

• New overdue and cancelled accounts, every morning

  Build this

  Starts

  Every weekday at 7:30

  Step 1

  Get the accounts that are overdue or cancelled due to non-payment.

  Step 2

  Keep the accounts that were not on the list on the last run.

  Step 3

  Email you the list with insured, policy number, status, minimum amount due and due date.

• Loss runs for policies coming up for renewal

  Build this

  Starts

  When your system calls the workflow's webhook with a list of policy numbers

  Step 1

  For each policy number, get its loss history for the last five years.

  Step 2

  Have an AI step total the paid and reserve amounts per policy.

  Step 3

  Post each policy's claims and totals to your agency system's webhook.

• Direct bill installments due in the next 7 days

  Build this

  Starts

  Every Monday at 8:00

  Step 1

  For each policy number you list, get its billing details.

  Step 2

  Keep the policies with an installment due in the next 7 days.

  Step 3

  Email you the policies with insured, minimum amount due, due date and last payment made.

You can run a workflow by hand on every plan, Free included. Schedules and webhook triggers come with the paid plans, from $29 a month.

Once built, one call from your code

Once you have built a method, it is one POST to /v1/runs from your backend, or a tool an AI agent calls over MCP. This is what “Get overdue and cancelled accounts” would look like.

curl https://api.fous.com/v1/runs \
  -H "Authorization: Bearer $FOUS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "method": "ebc.thehartford.com/get_overdue_and_cancelled_accounts",
    "input": {
      "status": "Overdue"
    }
  }'

{
  "status": "completed",
  "data": {
    "accounts": [
      {
        "insured": "Acme Landscaping LLC",
        "policy_number": "00 SBA AB1234",
        "line_of_business": "Business Owner's Policy",
        "status": "Overdue",
        "minimum_amount_due": 642,
        "due_date": "2026-11-05"
      }
    ],
    "count": 1
  }
}

An example with invented data, not a ready-made endpoint. The method exists in your organization once you build it, and its name, inputs and fields follow your request.

The EBC’s own options

The Hartford sends policy, claims and commission statement downloads and ACORD eDocs into an agency management system, and its EServices link from that system into EBC functions such as billing, claim inquiries and loss runs. What works depends on your management system. It also runs an API Developer Portal whose catalog is behind its sign-in.

Read on November 12, 2026: EBC agent portal quick guide, EBC service quick guide, commercial lines, The Hartford API Developer Portal.

Signing in to the EBC

The EBC signs agents in with a User ID and password. Your agency administrator creates each agent's account, and you finish registration from an emailed link by choosing your User ID and password. With Fous you sign in once through the EBC's own sign-in with your own account, and the login is sealed with AES-256.

Worth knowing

Billing is mostly for direct bill

Most of the EBC's billing capabilities apply only to direct bill policies. Agency bill statements come as PDFs, and what you can do varies with the type of policy.

Logins come from your agency administrator

An agency administrator must create each agent's EBC login. To appoint an administrator, The Hartford points you to AIS at 877-322-4833 or chat on the EBC.

Loss runs and documents have limits

Loss runs cover up to five years of loss history, or a date range you enter. Policy documents can be downloaded as PDFs for up to seven years.

Commission statements as CSV

Direct and payroll-billed commission statements are PDFs in the EBC. You can enroll to receive CSV copies, or take them through the commission statement download into your AMS.

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