Turn Citizens PolicyCenter and myAgency into an API

What you can build on Citizens

• Read the Prior Loss tab of an application

  Build this

  Opens an application in PolicyCenter and reads the loss history on its Prior Loss tab, and whether each loss was accepted or edited.

  Takes

  Submission number

  Returns

  Submission number, named insured, property address, each loss with date, cause, amount, accepted or edited, and whether proof of repair is needed

• Get the mortgagee and payor on a policy

  Build this

  Opens a policy in PolicyCenter and reads who is listed as mortgagee and who is set as the payor.

  Takes

  Policy number

  Returns

  Policy number, named insured, mortgagee name, loan number, mortgagee address, payor

• List your agents and appointments in myAgency

  Build this

  Opens myAgency from the My Systems menu and reads the agents and licensed customer representatives appointed for your agency.

  Takes

  Nothing

  Returns

  Name, role, DFS license number, appointment status, email

• Update the mortgagee or payor on a policy

  Build this

  Adds, updates or removes the mortgagee on a PolicyCenter policy and sets the payor, then returns the policy as it now stands.

  Takes

  Policy number, add, update or remove, mortgagee name, loan number, address, payor

  Returns

  Policy number, mortgagee name, loan number, payor, transaction status

Automate Citizens with a workflow

A workflow runs your methods as one process, with nobody at the screen. A schedule or a call from your own system starts it, the steps run in order, and the result arrives in your inbox or in the systems you already use.

• Weekly myAgency roster check

  Build this

  Starts

  Every Monday at 8:00

  Step 1

  List the agents and licensed customer representatives in myAgency.

  Step 2

  Keep the people who are new, gone or changed in status since the last run.

  Step 3

  Email you the changes, with name, role, DFS license number and appointment status.

• Mortgagee and payor details for your management system

  Build this

  Starts

  When your system calls the workflow's webhook with a list of policy numbers

  Step 1

  For each policy number, get the mortgagee and payor from PolicyCenter.

  Step 2

  Keep the policies whose mortgagee or payor changed since the last run.

  Step 3

  Post policy number, mortgagee name, loan number and payor to your system's webhook.

• Prior losses summary before an application is submitted

  Build this

  Starts

  When your system calls the workflow's webhook with submission numbers

  Step 1

  For each submission number, read the Prior Loss tab in PolicyCenter.

  Step 2

  Keep the losses that need proof-of-repair documentation.

  Step 3

  Summarize them per named insured and email you the submission number, loss date, cause and amount.

You can run a workflow by hand on every plan, Free included. Schedules and webhook triggers come with the paid plans, from $29 a month.

Once built, one call from your code

Once you have built a method, it is one POST to /v1/runs from your backend, or a tool an AI agent calls over MCP. This is what “Read the Prior Loss tab of an application” would look like.

curl https://api.fous.com/v1/runs \
  -H "Authorization: Bearer $FOUS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "method": "policy.citizensfla.com/read_prior_loss_tab",
    "input": {
      "submission_number": "0004817263"
    }
  }'

{
  "status": "completed",
  "data": {
    "submission_number": "0004817263",
    "named_insured": "Globex Properties LLC",
    "property_address": "1420 Harbor View Dr, Sarasota, FL 34236",
    "losses": [
      {
        "date_of_loss": "2023-09-28",
        "cause": "Wind",
        "amount": 18450,
        "status": "Accepted",
        "proof_of_repair_needed": true
      }
    ]
  }
}

An example with invented data, not a ready-made endpoint. The method exists in your organization once you build it, and its name, inputs and fields follow your request.

Citizens’s own options

Citizens publishes no API for agents. Policy data can reach your agency management system by IVANS download, which you sign up for with your FEIN and Citizens Agency ID for a monthly fee of $18.95. Quotes, applications, policy changes and appointments are done in PolicyCenter and myAgency.

Read on November 12, 2026: Citizens IVANS download sign-up, Citizens Agencies page, New enhanced login for Citizens' Agents website.

Signing in to Citizens

Citizens signs you in with the email address registered in myAgency and your PolicyCenter password, then a verification code sent to that email. The My Systems menu then opens PolicyCenter and myAgency without signing in again. With Fous you sign in once through Citizens' own sign-in with your own account: the login is sealed with AES-256, the emailed code is handled, and an expired session is signed back in.

Worth knowing

Your myAgency email is your user name

Since the enhanced login, you sign in with the email address registered with Citizens, as reflected in myAgency, not an old username. Keep that email current in myAgency.

Loss history needs the applicant's permission

PolicyCenter asks you to confirm the applicant's permission for a loss history report, and Citizens cannot process the application without it. Some prior losses need proof-of-repair documentation uploaded before you submit.

Who gets the mortgage invoice

When a lien holder or mortgage company is the payor, Citizens sends it the invoice at new-business binding and after premium-bearing midterm changes. Agents still send the billing invoice to the title company for home closings.

Only principals request appointments

In myAgency only agency principals can request agency and agent appointments, each agent carries a $125 appointment fee, and myAgency requires Google Chrome.

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