Turn your Ele.me 商家版 shop into an API

What you can build on Ele.me 商家版

• Get the day's orders

  Build this

  Reads 历史订单 (order history) under 订单 for one shop and one date, with each order's type, status and items.

  Takes

  Shop, date

  Returns

  Order number, placed at, 预订单 or 即时单, status, items, total, delivery method

• List open refund and cancellation requests

  Build this

  Reads the 退单 (refund requests) and 取消单 (cancellation requests) under 订单 that still wait for your answer.

  Takes

  Shop

  Returns

  Order number, request type, requested at, items, amount, reason

• Get customer reviews

  Build this

  Reads 顾客评价 (customer reviews) under 管理 for one shop since a date, with each review's rating and whether you have replied.

  Takes

  Shop, since date

  Returns

  Review date, rating, text, items ordered, replied or not

• Agree to or refuse a refund request

  Build this

  Opens one 退单 under 订单 and agrees to it or refuses it, as you decide.

  Takes

  Shop, order number, agree or refuse

  Returns

  Order number, decision, status after

Automate Ele.me 商家版 with a workflow

A workflow runs your methods as one process, with nobody at the screen. A schedule or a call from your own system starts it, the steps run in order, and the result arrives in your inbox or in the systems you already use.

• The day's orders, handed to your ERP each night

  Build this

  Starts

  Every day at 23:30, in China Standard Time

  Step 1

  For each shop you name, get the day's orders from 历史订单.

  Step 2

  Keep each order's number, type, status, items and total.

  Step 3

  Post the list, one batch per shop, to your ERP or warehouse webhook.

• New refund and cancellation requests, emailed to you

  Build this

  Starts

  Every 15 minutes

  Step 1

  For each shop, list the open 退单 and 取消单.

  Step 2

  Keep the requests that were not there on the last run.

  Step 3

  Email you each one with its order number, items, amount and reason.

• Weekly review digest for every shop

  Build this

  Starts

  Every Monday at 9:00, in China Standard Time

  Step 1

  For each shop, get the 顾客评价 posted in the last 7 days.

  Step 2

  Have an AI step group the low ratings by what the customers mention.

  Step 3

  Email you the digest, with the reviews nobody has replied to listed first.

You can run a workflow by hand on every plan, Free included. Schedules and webhook triggers come with the paid plans, from $29 a month.

Once built, one call from your code

Once you have built a method, it is one POST to /v1/runs from your backend, or a tool an AI agent calls over MCP. This is what “Get the day's orders” would look like.

curl https://api.fous.com/v1/runs \
  -H "Authorization: Bearer $FOUS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "method": "melody.shop.ele.me/get_days_orders",
    "input": {
      "shop": "Acme Noodle House",
      "date": "2026-11-11"
    }
  }'

{
  "status": "completed",
  "data": {
    "shop": "Acme Noodle House",
    "date": "2026-11-11",
    "orders": [
      {
        "order_number": "5048120395716284",
        "placed_at": "2026-11-11T11:42:08+08:00",
        "type": "即时单",
        "status": "已完成",
        "items": [
          "牛肉面 (beef noodles) x2"
        ],
        "total": 58,
        "currency": "CNY",
        "delivery": "平台专送"
      }
    ],
    "count": 1
  }
}

An example with invented data, not a ready-made endpoint. The method exists in your organization once you build it, and its name, inputs and fields follow your request.

Ele.me 商家版’s own options

Ele.me's open platform, now the 淘宝闪购服务商平台, has APIs for shops, orders, refunds, reviews and reconciliation. It is for third-party 服务商 (service providers), which sign agreements and pay a deposit, and for chains using their merchant account: single shops cannot join. A single shop has Ele.me 商家版 itself.

Read on November 12, 2026: 淘宝闪购服务商平台: platform introduction and onboarding, Order integration (订单接入管理), Shop integration (店铺接入管理).

Signing in to Ele.me 商家版

Ele.me 商家版 signs you in with 账号密码 (account and password), with 手机号 (your mobile number) or with 扫码登录 (scanning a code with the app). With Fous you sign in once through that sign-in with your own account. The login is sealed with AES-256, never returned by the API or written to logs, and your code and AI agents never see it.

Worth knowing

A refused refund can go to arbitration

When a shop refuses a 退单, the customer can ask Ele.me's customer service to arbitrate. Decide refunds yourself: a write method should act only on the decision you give it.

Cancellation and refund are not the same

A 取消单 is asked for before the order is finished, a 退单 after it. A customer can also cancel within 1 minute of the shop accepting the order.

Some shop details change only by request

A shop's address and map position cannot be edited directly: you ask for a change through the correction entry in 商家版. The shop ID is shown on the shop information page.

Two names on the same screens

饿了么商家版 has been renamed 淘宝闪购商家版. The sign-in address and the apps stay the same, and the open platform now carries the 淘宝闪购 name too.

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